About Gladly:
Gladly is the only customer service software built around people, not tickets. Gladly applies AI differently, to help brands deliver radically personal customer service at scale, enabling consumers to help themselves and turning customer service agents into heroes by making them more productive. Every conversation starts with a real-time understanding of the customer. With every channel built-in – voice, email, SMS, chat, social messaging, self-service – companies have one, lifelong conversation stream with their customers. The world’s most loved brands including Allbirds, Bombas, Crate & Barrel, Ulta Beauty, and Warby Parker leverage Gladly to build lifelong loyal customers.
Our team loves working at Gladly because of its people, continuous growth opportunities, all in commitment to DEIB, collaboration, and culture.
About This Role:
As a Sr. Product Marketing Manager you will report to the Sr. Director of Product Marketing. You will help maximize Gladly’s growth through powerful storytelling and market insights that help our team win. We are looking for someone with the desire and curiosity to constantly learn and take initiative in a fast-paced SaaS company.
What You’ll Do On The Team:
- Understanding current and future AI trends in Customer Service and Experience to identify opportunities and develop marketing strategies that increase our market presence and share.
- Market sizing to understand and quantify our Total Addressable Market (TAM) and validating market potential and opportunities.
- Leading the launch and adoption of Gladly’s products with clear positioning and messaging, go-to-market strategy, and proven marketing tactics.
- Conducting competitive research to gather insights on our competition and arm our GTM Teams with competitive intelligence and content that helps them win.
- Maintaining internal enablement tools that enable our GTM Team to understand product positioning and messaging aligned to our ICP, target market, and buyer personas.
- Supporting our GTM Teams to advance sales cycles and close deals where needed.
- Performing win/loss analysis and gathering insights on our target market, buyers, and competition through interviews with prospects and customers.
What You’ll Bring To The Team:
- 5+ yrs experience in a Product Marketing role in the Enterprise B2B SaaS market.
- Proven ability to successfully take new products to market, from ideation to launch.
- Experience in building sales tools and training that empowers GTM teams.
- Track record of successfully working across the business including Product Management, Engineering, Sales, Marketing, and Customer Success to execute on critical projects.
- A pro at writing simple, compelling content in language that buyers understand.
- Creating and delivering compelling presentations to both internal and external audiences.
- Sweating the details, but also understanding overarching strategy and objectives.
Compensation:
$150,000 to $180,000 per annum; equity, and benefits.
Working at Gladly:
Putting people first is kind of our thing. Not only is it at the core of our product, but shapes our overall culture at Gladly—from our approach to hiring, to our benefits, and how we think about our place in the community.
We have embraced remote work and make it easy for our team to work from anywhere, but we also invest in opportunities to get the teams together in person regularly.
Gladly Beliefs:
- We win as one team: We believe the most important focus for us as a team is making the company successful.
- We are successful when our customers succeed: We are committed to understanding the needs and expectations of our customers.
- We believe in challenging the status quo: We know that our greatest strength is our ability to cultivate a growth mindset focused on reinventing customer service.
- We value underdog grit: Success isn't always about having the most resources or the most experience; it's about having the determination and grit to keep pushing forward especially when it’s hard.
- We strive to make every shot count: We will never have enough “shots on goal” so we strive to make every project, feature, customer presentation, the best it can be.
- We embrace transparency: We know the best outcomes come from collaboration followed by communication of and commitment to the decision.
Our focus is on people and that starts with our employees. As an employee you can count on:
- Competitive salaries, stock options.
- Medical, Dental, Vision and Life insurance.
- Generous paid time off.
- Generous paid Parental Leave.
- 401K.
- Flexible Spending Accounts.
- Home office stipends.
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