About the role:
Reporting to the Vice President, Sales Technology, the Director, Sales Technology will play a critical role in our ongoing CRM and Sales process transformation, and will also partner closely with the Vice President, Marketing Technology in our ongoing Marketing Automation transformation. We are seeking an experienced leader that can help us drive sales productivity through innovative technology solutions that will streamline the selling process, generate accurate analytics and drive operational usage of CRM across 7000+ Sales associates. The right person can demonstrate organizational agility, is adept at developing trust-based relationships and has a strong goal-orientation (vs. a task-orientation) in order to create long-term value. If you are excited about the challenge of driving strategy within a fast-moving environment - this is the role for you.
What you will do:
- Work closely with leaders across Sales, Sales Operations, Marketing IT and BUs to continuously uncover new opportunities to increase sales productivity through innovative sales and marketing technologies.
- Manage team of direct reports, including hiring, training, development and performance assessment.
- Play a lead role in the discovery, definition and delivery of long-term vision and roadmap of our internal Sales technologies that support/drive sales productivity.
- Partner with our VP, Marketing Technology in the discovery, definition and delivery of long-term vision and roadmap of our internal Marketing Automation technologies that support/drive Prospecting processes for our sellers.
- Lead the cross-functional workstream on a CRM/SFA initiative that will include team members across Business and IT.
- Direct IT development teams in the delivery of project objectives and continuous improvement on the throughput and quality of deliverables.
- Support leaders across Sales Operations and BU Partners to organize and execute programs to drive sales productivity.
- Stay current on emerging marketplace capabilities such as AI/Embedded Analytics, Knowledge Graphs, Blockchain for Leads, etc. in order to identify new opportunities to drive sales productivity.
What you will need:
- 7-10 years’ experience with mix across sales operations and technology; ideally 2+ years of consulting experience; experience with Sales and Marketing CRM applications is required.
- Minimum of 5 years of delivering and supporting B2B sales technology solutions on a major CRM platform (e.g. Salesforce, Microsoft Dynamics, etc.); including a minimum of 3 years’ leadership experience developing and coaching product managers and business analysts delivering complex solutions.
- Or, a minimum of 7-10 years’ experience as a Sales Engineer for a major CRM platform (preferably Salesforce).
- Very strong project and program management skills; demonstrated track record leading cross-functional initiatives.
- Exceptional communication skills, both written and verbal; can clearly articulate messages to a variety of audiences.
- Deep knowledge on software delivery methods with high emphasis on leading teams using Agile methodologies.
- Technical savvy with enterprise systems, algorithms, and IT development; practical experience applying AI to solve business challenges is a plus.
- Advanced critical thinking, logic, and problem-solving skills including the ability to rationalize complex, multi-faceted problems into smaller, manageable issues.
- Independent, self-starter and high integrity; strong collaborator and business partner.
- Mix of consulting and industry experience highly desirable.
- Willingness to travel up to 25%.
- Recommend BS in Computer Science or Computer Engineering; MBA is a plus.
What you will get:
- Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
- Collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
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