Let’s Talk About The Team
At ResMed, we believe every day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
Global User Experience is a growing team of deeply empathetic designers, researchers, behavioral scientists, content strategists, and writers that partner with product managers and technology leaders to deliver best-in-class solutions to our patients and providers. We direct user-centric processes to ensure our users are at the center of all the solutions we build. We are a team of collaborators, learners, and executors who sit at the intersection of being subject experts on our users needs and driving innovation for what could be.
Let’s Talk About The Role
ResMed is seeking a highly motivated Lead UX Designer to join the Global User Experience team. You have a passion for using design thinking to drive innovative, user-centric solutions across a global ecosystem of products, services, and digital technology.
You have an extensive background in UX design and applying user-centered design processes. You possess an eagerness to influence business decisions for the customer through user empathy and a passion for shaping company culture and processes. You have relentless determination to represent the voice of the customer in order to inform product and service design around user behaviors, emotions and needs. You are passionate about solving for the right problems.
As a Lead UX Designer, you have experience facilitating and collaborating in discovery and design workshops and believe in bringing other disciplines along the design process. You work as an advocate for the practice of UX within a product team and can demonstrate the value of design through your work and collaboration with team members. You enjoy working as a member of a team with a common goal. You not only take the initiative to truly understand users, but you also try to understand and include the perspective of teammates when working on a project together. You are always learning and understand the importance of helping others learn and grow.
- Understand and advocate for our users and their needs through building empathy, incorporating their behavior, attitudes, and emotions, leveraging research insights and domain analysis to craft meaningful solutions
- Represent UX as lead on a product team, partnering with Product Management and Engineering peers, collaborate with companion teams including Industrial Design, Tech Comms, Product Marketing, Consumer Insights, Brand, and other team members
- Plan, facilitate and participate in discovery workshops and ongoing interaction with key stakeholders to develop user-centric solutions
- Develop concepts, sketches, wireframes, flows, journey maps, storyboards, and other design artifacts.
- Prototype and rapidly iterate semi-functional, low- to mid-fidelity designs based on user research, acknowledging technical feasibility
- Facilitate the design process; including ideation sessions, design sprints, design studio; critiques and reviews, contributing to our global design system
- Assist with user research, usability tests, customer interviews, etc., develop success criteria, analyze results and provide recommendations
- Collaborate with other senior designers and leads to ensure a holistic and cohesive user experience across the ecosystem
- Act as a UX evangelist and champion for the team
- Mentor/coach other designers
Let’s Talk About You
- Strong online portfolio demonstrating user-centered design methods with examples of artifacts for digital, physical and/or services products e.g. lo-fi sketches, wireframes, flows, prototypes, storyboarding, journey maps, etc.
- Minimum 6 years’ experience designing in an agile, fast-paced and collaborative environment alongside engineering and product management
- Fluent in modern collaboration, wireframing and prototyping tools
- Solid understanding of modern web principles (responsive grids, hierarchy, information architecture, navigation patterns, etc), user-centered design methodologies
- Familiarity with digital technologies and their impact on feasibility of design solutions
- Proven track record in delivering delightful and easy-to-use products and services based on user needs, using research to validate design decisions
- Effective problem-solver, communicator, presenter, and negotiator
- Ability to manage multiple projects in a timely manner
- Ability to travel up to 10%
Preferred:
- Experience with planning, running and moderating user research studies
- Experience with lean innovation and experimentation
- Experience working in the healthcare field and/or medical devices
- Bachelor’s degree in design, HCI, or equivalent professional experience as an interaction/user experience designer OR Master’s Degree in design, HCI/Cognitive Science, Psychology, or commensurate experience
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance.
Base Pay Range for this position:
$162,000 - $242,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
