Job Brief
ServiceNOW; PowerBI
Job Description
We're searching for talented individuals who provide ServiceNOW Development support to key government customers. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us!
We are looking for ServiceNOW Developer to support the Program Management Team in the development and establishment of performance metrics.
The ServiceNow Developer shall possess the following capabilities:
- Seeking a skilled ServiceNow Sr. Developer / Admin to configure the existing ServiceNow platform to improve IT and Business processes.
- Collaborate on the integration of CMDB and 3rd party tool APIs and Service Graph Connectors with the ServiceNow platform.
- Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
- Coordinate application and platform upgrades.
- Assist with creation and cataloging of business process flows.
- Work with the ServiceNow development team to implement solutions-based business needs and strategies.
- Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
- Work with the training officer to develop supporting documentation to help others use the platform effectively.
- Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
- Create models using ServiceNow, Splunk PowerBi, NNMi, SNMP traps to ITOM, SQL queries and scripting to summarize understanding of how data relates to underlying network performance.
- Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.
- Focus on the Improvement of Service quality, SLA Measurement & Reporting, and Root Cause Analysis.
Qualifications:
- Candidate must have a total of 8 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 8 years of work history OR an Associate's and 6 years, a Bachelors' and 4 years, a Master's and 2 years of work history.
- ServiceNow Certified Developer or Admin.
- Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness.
- Configuration management database (CMDB) experience.
Additional Requirements:
- Experience with network monitoring, network performance, and network health and integrating with the ServiceNow platform.
- Background in data science / data modeling.
Position requires active Security Clearance with appropriate Polygraph.
RealmOne is a mid-sized science and technology company dedicated to solving our customers' toughest mission challenges. Headquartered in Columbia, MD., RealmOne supplies advanced cybersecurity, data science and software engineering services and products to customers in the Federal Government and commercial sectors. RealmOne has won numerous awards, to include Top Workplaces by the Baltimore Sun. Across more than 20 prime contracts, RealmOne is a premiere innovator for the Federal Government and Department of Defense, and our team is located across the United States.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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