General Manager Combo Locations | SCI Jobs
SCI Shared Resources, LLC
Location: Resthaven Memorial Park
Address: 4616 N Big Spring St, Midland, TX 79705, USA
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Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry.
Business and Financial Management
- Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership.
- Provide advice, guidance, and approve annual business plans, budgets, financial, production, and revenue goals.
- Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR).
- Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions.
- Approve expenditures and invoices.
- Provide marketing, advertising, community, and customer guidance to location leadership.
- Leverage corporate and market resources to expand brand and product awareness in order to increase sales and market share.
- Develop and implement plans to improve customer satisfaction index and online community reviews.
- Resolve complex problems providing resolution guidance to location leadership and empowering accountability.
- Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
- Assure safety, quality control, and compliance standards are adhered to.
Collaboration and Communication
- Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements.
- Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
- Develop and implement communication plans for key initiatives and change management.
- Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
- Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging.
People Development
- Develop a strong, trusting, empowered, and reliable team.
- Understand team members' career aspirations and provide assignments to develop skills and/or close gaps.
- Constructively address issues and provide tangible and appropriate feedback.
- Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover.
- Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
- Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff.
- Establish pay, recommend pay increases, special pays, and career advancements.
- Discipline staff as necessary.
- Write development plans to close behavior or skill gaps.
- Collaborate with Human Resources throughout discipline, development, and termination processes.
- Recommend and discuss terminations with Market Leadership.
MINIMUM REQUIREMENTS
Education
- High School Diploma or equivalent required.
- Technical schooling diploma in Funeral Services/Mortuary Science preferred.
- Bachelor’s degree in Mortuary Science where required by state law.
- Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred.
Experience
- At least eleven (11) years industry experience with progressively increased customer facing responsibilities.
- At least six (6) years experience managing people and effectively managing budgets and expense control required.
Knowledge, Skills, and Abilities
- Knowledge of industry competitive pricing, demographic patterns, and market competition.
- Knowledgeable in Financial and Business acumen.
- Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
- Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint.
Work Hours
Working beyond “standard” hours as the need arises.
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