Senior Product Designer, Customer Growth
Qualifications
- 6+ years of overall design experience, 2+ years of experience working on a Growth team
- Portfolio with a history of impactful projects that showcase your design process
- Ability to balance high-quality craft and crisp execution with agility, speed to learning, and iterative experimentation
- A bias for action and understanding of how your work impacts users and the business
- Experience designing and implementing customer experiences that have led to measurable and sustainable growth results
- Strong cross-functional collaboration and stakeholder management skills
- Experience with helping set product strategy through methods like design sprints, quarterly or yearly planning, and team brainstorms
- Experience with SEO principles and collaborating closely with Marketing
- Experience designing for a two-sided marketplace
- Fluent prototyping in Figma
Responsibilities
- As a Senior Product Designer on the Customer Growth team, you’ll work collaboratively and iteratively to turn complex problems into intuitive user experiences
- You’ll own projects from conception to launch and measure success through data and user research
- You’ll play a key role in roadmapping, feature design, and the quality of our products, and your work will impact both user and business goals
- Design customer-centric experiences with measurable business impact
- Partner closely with fellow designers, product managers, engineers, and marketers to lead product visions, define growth strategies, shape the product roadmap, and develop design solutions
- Use research and qualitative data to guide design and development decisions
- Develop a deep understanding of our customers while focusing on key metrics
- Rapidly produce multiple concepts and prototypes; knowing when to apply pixel-perfect attention to detail, and when to make low-fi sketches and prototypes
- Test, learn, and iterate; solve existing problems and discover new opportunities through experimentation
Benefits
- For candidates living in all other US locations, the expected salary range for this role is currently $156,825 - $191,675
Company information
At Thumbtack, we help people care for their home from top to bottom, whether it’s a minor repair or a major remodel. Through the Thumbtack app, people can effortlessly manage their homes — confidently knowing what to do, when to do it and who to hire. We don't just connect millions of customers to the right pros for their projects. We empower people across the country to fix, maintain and improve their most valuable asset. Bringing the $600 billion+ home services industry online, Thumbtack is a technology leader creating a new era of home care.
Working at Thumbtack means being part of a dynamic culture built on integrity, inclusion, and authenticity—where our leaders listen to feedback and take action. We’ll equip you to do the best work of your career, give you the flexibility to live wherever you want, and treat you like you’re our greatest asset because you are. If making an impact and the chance to do good inspires you, join us! Imagine what we’ll build together.
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