The goal of the Principal Consultant is to complete successful implementation projects while ensuring customer satisfaction, contributing to best practices of the group, and mentoring other team members.
Key Responsibilities:
- Successfully implements projects while ensuring customer satisfaction.
- Contributes to best practices of the group and mentors other team members.
- Supports the Project Manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc.
- Serves as Lead Business Consultant on Implementation projects in one or more functional areas.
- Maintains full chargeability on one or more client accounts simultaneously.
- Authors Best Practice Document(s) in functional area.
- Identifies/pursues sales opportunities for additional consulting work at customer site.
- Provides information to Managers, Professional Services Director, or Account Manager as appropriate.
- Provides industry and functional expertise and leadership in the discovery workshop in designing, configuring, testing, and production support of the Product solution for the client’s business needs.
- Serves as the client’s principal point of contact for consultation and expert advice.
- Is in close communication with the Project Manager regarding client questions and issues regarding the Product solution and configuration.
- Performs as the Lead Business Consultant in the workshop/requirements and design phase of the project.
- Serves as mentor and role model for all level Business Consultants in one or more functional areas of the Product solution.
- Works with Managers to enhance, publish, and train staff regarding implementation best practices in specific functional areas of the Product solution.
- Presents the Product solution to both client executive and user-level audiences.
- Supports the Project Manager in obtaining client signoff of deliverables and milestones.
- Assumes hands-on project implementation duties in all phases of the Product implementation reporting to the project manager.
- Provides sales/presales support through estimation, document authoring for RFP/RFI responses, sales proposals, and hands-on demonstrations in specific functional areas to meet the client’s desired business requirements.
- Supports the deliverables of the Technical Consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces).
- Consults with ION Product Management to exchange information on the latest developments in the industry to improve the ION Products.
- Assists with services best practices.
Required Skills, Experience and Qualifications:
- Openlink Endur product experience in implementations per role profile.
- 5-10 years' experience in ETRM industry, systems implementation or similar project exposure and preferably experience in a consulting or similar role.
- Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field.
- Ability to work as part of a project team structure.
- Ability to work onsite at client locations.
- 8 to 10 years direct experience in designing, configuring, and troubleshooting installations in client environments.
- 8 to 10 years Industry/systems experience.
- Demonstrated expertise in more than one area of Product configuration and in one or more industry Product set.
- Good interpersonal skills.
- Good written and oral communication skills.
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