Who we are
In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.
The Way We Work
At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a HYBRID WORK MODEL - Customized by team that keeps our employees motivated and engaged.
Sonova Values
At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.
- We Care -- We care for our employees, customers and consumers, as well as our shareholders and society.
- We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.
- We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.
- We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
- We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.
Director, Regional Sales
Purpose of role: The Director, Regional Sales will manage the sales activities of a team of field sales representatives within a region. With the Director, Regional Sales’s support, these representatives will call on current and potential Phonak customers within a specific territory or region to sell the full Phonak product portfolio, working directly with audiologists, physicians, large retail chains, and hospitals. This position will be responsible for directing, coaching, and managing the performance of the staff to drive continued growth as they provide training solutions, prospect new accounts, and grow sales within existing customer accounts.
This position will be based out of your home office.
Our Offer to You:
- Improving the quality of life of millions of people suffering from hearing loss
- A challenging and motivating assignment as part of a dynamic team
- Modern mindset and processes, accommodating flexible working conditions
- Opportunities for further responsibilities and support for further training and development
- A company that values diversity and inclusion
- Sonova’s outstanding opportunities and career growth
Main Tasks and Responsibilities:
- Direct, coach and manage performance of the team to comply with company and territory/regional goals and drive success
- Coach sales team to develop synchronized account strategies and designs
- Interfaces with the Clinical Training staff to maximize the field team’s competency and confidence in selling Phonak technology and customer’s preference for selling it
- Recruit, hire, train and develop staff as required
- Monitor and measure ongoing effectiveness of team and redirect efforts when needed
- Achieve sales quota as assigned in region territories
- Implement tracking systems to measure outcomes and progress; lead forecasting efforts
- Design, implement and execute compensation programs and promotions for department
- Maintain strong relationships and rapport with customers and key opinion leaders within region
- Enforce company code of conduct and policies/procedures as well as duties and responsibilities within department
- Work in cooperation with other departments to attain company sales goals
- Work as liaison between the field team and headquarters staff to ensure cohesion and timely resolution of any critical issues
- Travel with team members regularly to mentor and evaluate individual performance
- Provide ongoing departmental updates to VP of Commercial Sales
- Represent Phonak at national and regional meetings as required
- Hold team accountable with internal policies and procedures for documenting customer visits in CRM system on a daily basis
- Maintain expense reporting weekly for self and team and manage territory within OPEX guidelines
- Other duties as assigned by Sr. Dir. Commercial Sales
- Travel requirement up to 70% including overnight
Education and Skillset:
- Bachelor’s Degree required, Master’s of Audiology or Doctorate Audiology Preferred
- 2+ years’ experience in field sales management and supervision
- 5+ years of B2B sales experience, selling technical products in the medical device industry
- Proven track record of leading successful teams
- Strong negotiation and closing skills
- Self-motivated and competitive
- Focus on building strong customer relationships
- Focus on achievement of growth goals and staff accountability
- Time management and organizational skills
- Effective communication skills
- Strong presentation skills
- Ability to understand technology
- Strong PC skills (Word, Excel, PowerPoint)
- Experience with CRM systems (salesforce.com preferred)
- Willingness to travel overnight frequently
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