Job Summary
The General Manager of Clubs is responsible for working alongside the Director of Clubs & Bars to oversee our team at the location - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.
Detailed Responsibilities
- Understands all menus, product offerings, packaging, and pricing
- Ensures all clubs concession areas have proper displays and merchandise
- Executes all security, safety, and sanitation standards
- Provides operational planning to ensure appropriate teaming levels are met, as well as adequate products ordered to service each concession event
- Follows and executes a preventative maintenance schedule as set forth by Director of Clubs & Bars
- Holds the team accountable to steps of service to deliver great guest service
- Ensures show quality standards are maintained at all times
- Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members
- Regularly obtains feedback from clients and guests to improve operations
- Responds and assists in any departmental guest service issues
- Executes all menus, promotions, and programs as outlined by the Director of Clubs & Bars in accordance with Levy standards
- Achieves daily sales and assigned cost goals
- Achieves assigned budget goals
- Follows and enforces responsible alcohol service policies
- Effectively verifies all opening and closing inventories
- Executes required daily reporting in a timely manner
- Ensures required department reports are completed and information is compiled at month-end closing
- Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook
- Forecasts and adequately schedules team members to meet operational needs and desired targets
- Ensures proper cash handling procedures are being performed
- Ensures assigned areas are fully stocked and are ready for operation
- Ensures complete maintenance and on-site training of the current POS system and concession equipment
- Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
- Interviews, hires, trains, and develops team members according to Levy guidelines
- Other responsibilities, as needed
Job Requirements
- 3+ years of leadership experience in hospitality or retail
- Bachelor's Degree in Hospitality Management is preferred
- High level of computer literacy
- Understanding of financial concepts
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
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