Position Description
This position oversees Somerville and Roxbury Village. Under the general direction of the Senior Director of CMFP, plan, direct, oversee and manage the operations and staff within the program(s). Collaborate externally with referral sources to ensure a steady flow of eligible clients to their program(s). Oversee the services, education and/or treatment plans of the clients and their families to ensure they are high quality and are consistent with the goals of the Program(s). Provide a safe learning environment for clients and their families.
Essential Functions
- Plan, direct and oversee the activities within the program(s). Oversee all program(s) staff and provide regular one on one supervision to key leadership members. Ensure regular feedback and guidance is provided for employee development and enhanced productivity. Administer the performance evaluations and performance management process. Participate in the selection and termination of staff. Promote a positive work environment.
- Work with Senior Director to assess, develop and implement program(s) services appropriate to the needs of clients and their families. Ensure services are coordinated and integrated. Regularly evaluate services and implement plans, with measurable outcomes, for continual improvement
- Establish, maintain and nurture working relationships with community agencies, and federal, state, and local agencies to ensure a steady flow of eligible clients to program(s).
- Establish, review and implement program(s) policies and procedures. In consultation with Senior Director, continuously consider new processes and initiatives to improve and/or expand services as appropriate.
- Maintain effective working relationships with agency staff. Leverage the breadth and depth of agency resources available to ensure the successful management of the program(s). Responsible for compliance with policies of the agency at the Program(s) level.
- Participate in the development and implementation of the annual operating budget for the program(s). Monitor performance against approved budget allocations, investigate variances, and implement corrective actions as necessary. Communicate with Senior Director on issues related to budget or budget requests.
- Oversee the intake and discharge process and ensure all appropriate paperwork and all data entry is completed and delivered in a timely, efficient manner. Maintain program(s) census and ensure program(s) is following relevant agency guidelines.
- Oversee risk management and participate in crisis resolution. Review, approve and process critical incident reports to Quality Management and appropriate staff.
- Develop and prepare various reports as required, such as program(s) updates and share appropriate feedback with staff. Provide information on program(s) goals and objectives, treatment plans, resources and other pertinent information to appropriate collaterals as needed.
- May be responsible for providing agency thought leadership for special initiatives offered through state funders; may lead internal and external initiatives around such services (e.g., CBHI services, etc.)
- Attend monthly/quarterly meetings and represent program(s) and agency at internal and external meetings. Act as a liaison to providers and community resources.
- Oversee the maintenance of the facilities and equipment
- May provide 24 hour on-call support and provide rotating coverage to assure 24/7 on call program(s) support
- May provide direct care and/or services to clients and families in the program(s)
- May be required to carry a mobile device
- Perform other duties as assigned
Education and Experience
- Proven leadership and management experience in a multi-disciplinary setting required
- Masters Degree in Social Work, Human Services and/or Education preferred
- Professional license preferred
- Clinical experience preferred
- Prior experience in the field of Child welfare and/or child education preferred
- Knowledge of Child Welfare system with working knowledge of state agencies
- Computer application skills (e.g. MS Office, SPSS, etc) required
- Computer literate including Microsoft Office with the ability to learn new software applications
Physical Requirements
Ability to effectively restrain using proper behavior support and techniques when needed. Ability to read and write. Must be flexible, may have to work extended shifts. Exposure to behaviorally difficult children/adolescents.
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