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Director of Clinical Implementation
Locations: Boston, MA, US
Time Type: Full time
Posted on: Posted 4 Days Ago
Job Requisition ID: R8722
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
This position is responsible for driving revenue and sales growth through the effective management of Operational Training, Special Projects, Field Service Engineering Groups, and Application Subject Matter Experts across geographies.
Accountable to lead comprehensive customer solutions, including technical services and field service.
Drive strategic collaboration cross-functionally to ensure timely, appropriate implementation of processes as well as solid understanding of customer activity to enhance sales results and meet global customers’ needs. Advocate and act as the voice of the customer within the Global Commercial Plasma and Blood Center organization in support of global customer product requirements.
Identify and drive implementation of effective product and field management to ensure best profitability approach for HAE and best customer experience. Work cross-functionally with supply chain and quality global teams to provide guidance on planning, reporting, fleet management, and contract administration as well as to increase best-in-class service on product platform.
Job Responsibilities
- Lead comprehensive customer solutions including customer implementations, validation and training, as well as technical services, field service, and supporting vendor relationships, to ensure successful product utilization and driving increased revenue to achieve sales results.
- Partner with global sales teams and key customers to ensure staff effectively analyzes new and existing account potential, specifically for the expansion or growth for the introduction of new technology or programs to the account.
- Review and approve customized implementation plans that maximize identified customer opportunity based on an analysis of customer market size and potential.
- Drive service operations global teams to ensure a focus on key strategic and tactical objectives to enhance efficiency of the organization and to foster customer success with product implementation and application knowledge.
- Collaborate with global Sales, Marketing, Quality, R&D, and Manufacturing Leadership to ensure the appropriate strategic plans are set, as well as the implementation plans and resourcing plans to achieve objectives.
- Lead and participate in strategic and complex projects that will result in enhanced system capabilities, product quality, process enhancements, and cost effectiveness, and implementation of new sales operations strategies to achieve significant business performance and customer satisfaction.
- Responsible for people management, from talent identification and recruitment to ensuring staff competency and maintenance of technical proficiency through personal development planning and training.
- Ensure team delivers revenue, organizational, and team goals. Ensure resource capacity is optimized to deliver on annual goals and customer expectations. Proactively manage hurdles to prevent any revenue and resource interruptions.
- Directly responsible for overseeing the technical delivery and servicing requirements of our product lines to ensure world-class customer experience and achieve revenue targets and goals of Haemonetics products and services for the region.
Education & Experience
- Master's Degree - Science, Nursing, or Medical Technology
- 10+ years leading large teams in matrix, complex environments, responsible experience in driving sales results and Commercial Operations groups acquired in the Medical Device industry
- 3-5 years experience in driving change management and business process re-engineering
- Prior Product Launch Experience and Commercial Plasma or Blood Center Experience preferred
- Prior management of Service Organization
Skillsets
- Successful management of complex projects at a global level to successful completion
- Demonstrated problem-solving skills
- Strong leadership - proven track record to effectively empower teams, influence across a matrix, and drive collaboration.
- Ability to effectively communicate and manage through challenges in an agile, complex environment
- Ability to collaborate effectively with both technical and non-technical resources across all levels of an organization, both internally and externally
- Ability to manage/prioritize multiple projects and adapt to a changing, fast-paced environment.
- Must be highly analytical; possess strong interpersonal skills including influencing, negotiation, and teamwork skills.
- Team-oriented approach, strong interpersonal capabilities with ability to work cross-functionally with other leaders.
- Demonstrated ability to work effectively across organizational and functional boundaries.
- Excellent oral and written communication and presentation skills.
EEO Policy Statement
Throughout our history, we have earned a solid reputation for product innovation, technical expertise, and operational excellence. Today, our products, internal research and development, marketing partnerships, and product acquisitions reflect our unwavering commitment to provide safe and available blood for patient transfusions and for use in pharmaceuticals. We rely on our talented global workforce to help us achieve our mission of providing innovative medical devices that advance the safety, quality, and availability of the world's blood supply. To achieve our business goals and objectives, we are committed to attracting and retaining the best and brightest talent while offering a challenging, dynamic, and exciting work environment that offers professional growth and development.
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