178848 Summary
Purpose: Triages or manages symptom-based encounters with a patient over the phone or video by a Registered Nurse utilizing evidence-based triage protocols. With the goal to decrease unnecessary visits to physicians, APP's, and the emergency room, as well as to provide information for self-care, uses excellent communication and information-gathering skills to determine the best course of action for the patient. Deals with the entire spectrum, from healthy patients to the acute and chronically ill. Telehealth triage nursing is based on the six-step nursing process: nursing assessment, diagnosis, goal/outcome identification, planning, implementation, and evaluation. Interventions commonly applied by the Telehealth Triage RN - Lead include:identifies and clarifies patient needs; conducts health education; promotes patient advocacy and self-efficacy; and assists the patient to navigate the health care system.
Duties & Responsibilities: Accepts telephone calls from patients with varying levels of acuity and types of medical concerns. Promotes clear and coherent verbal communication following an appropriate line of questioning. Utilizes the electronic medical record to access and review patient records, steps through triage protocols to review possible conditions, relatable signs and symptoms, and evidence-based treatments, and facilitates next steps. Provides clear health information, assistance with medication refills as needed, thorough patient education, recommendation for use of over-the-counter medications as appropriate, and recommendations for the next steps to take. Evaluates the significance of the patient's concern, determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician. Works for first call resolution of patient's concern or need as appropriate. Completes Transitional Care Management telephone encounters for post hospital patients. Functions independently in a fast-paced environment. Assists with training of new coworkers and the onboarding process. Serves as a preceptor for new coworkers and established coworkers as needed. Perform quality call audits for peer nurses. Maintains nursing resources, files, and tools with updated information. Splits time between taking incoming calls and completing lead tasks.
Also responsible for safe, efficient, and timely triage of patients calling with psychiatric/substance abuse needs to Parkview ambulatory care providers. Coordinates care for the patient with other staff and provides clinical information to physicians or advanced practitioners to make appropriate recommendation for level of care or outpatient referral. Demonstrates knowledge of community resources and how to access their services when screening patients and family mental health needs.
Education
Requires a Diploma in Nursing or an Associate of Science in Nursing (ASN); Bachelor of Science in Nursing (BSN) preferred. Must complete general orientation.
Licensure/Certification
Must have a current, active RN license and currently hold a compact license or apply for the Nurse Licensure Compact as a part of the hiring process.
Experience
Minimum of five years' experience as a registered nurse. Previous emergency department, critical care, or telephone triage experience is desired for this role. Experience in use of computers - hardware and software, and use of an electronic medical record.â€
Other Qualifications
Must have excellent verbal and written communication skills. Must demonstrate the ability to train and precept others. Must demonstrate analytical skills necessary to research, evaluate, and identify problem areas and solutions. Must demonstrate organizational skills necessary to lead several complex issues concurrently. Knowledge of workflows and standard operating procedures and process improvement focused. Critical thinking skills. Ability to determine the problem or patient need through conversation with a patient. Superior verbal communication skills are essential. Analytical skills to identify, research, and evaluate process improvement. Strong assessment skills and excellent clinical judgement. Crisis intervention and de-escalation skills. Teaching ability†and mentoring new staff. Ability to remain calm in high stress situations. Strong organizational skills. Typing and computer ability to keep track of information gathered during the telephone conversation.
Be your best. Be a Parkview nurse.
You wanted to help others, so you chose a career in nursing. Now choose the health system that can help you be your best Parkview. We re the healthcare leader in northeast Indiana, with 10 hospitals, Magnet status and everything you need to launch or grow a great career in nursing. Our team, comprised of over 13,000 co-workers, is dedicated to improving the health and inspiring the well-being of individuals and families in communities throughout northeast Indiana and northwest Ohio.
Great compensation and benefits.
At Parkview, we provide a Total Rewards program that includes great compensation and benefits, a work/life balance and learning opportunities to enhance your career and personal life.
- Compensation Great compensation package, sign-on bonus (Up to $40,000 for critical needs areas), relocation bonus
- Benefits Competitive benefit discounts and plan flexibility through Signature Care PPO network, Parkview Employee Assistance Program, Parkview Workplace Wellness
Tuition Assistance If you want to go back to school, whether for personal or professional reasons, Parkview wants to help. We offer tuition assistance to any eligible co-worker after just six months of continuous employment with Parkview.
Student Loan Payback Program Have large student loans to pay back? As a Parkview nurse, you re eligible to receive student loan payback dollars from Parkview.
Nursing Residency Program - At Parkview we offer an environment focused on personal and professional growth, while supporting our nurses as they transition from student to professional nurse. Our Nurse Residency Program is designed to give you the confidence and skills you need to grow a successful career, providing excellent care to every person, every day.
Creative employment opportunities.
Parkview Travel Program We understand there are many seasons in life, and your career should reflect your desire to grow when and where it s right for you. That s why our Travel RN program offers assignments lasting three to nine months, giving you the opportunity to expand your career while also providing the flexibility you desire.
Parkview RN Hotel Program We know the thought of relocating to a new community can be a hard decision. Parkview offers lodging assistance to RNs who live over 50 mile from their Parkview hospital location allowing you to see what it s like to be part of our team before relocating to northeast Indiana.
A culture that just feels right.
At Parkview, we are known for our quality of care, innovation and collaboration among all care team members. Our culture can be seen and felt when walking through our front door and continues into the clinical care areas and administrative offices. Our nurses and leadership display shared values, friendliness, genuine compassion and a dedication to providing excellent care to every person, every day. But this caring continues beyond our doors as well. As a mission-driven, not-for-profit health system, Parkview also gives back to the community. Each year, we sponsor numerous outreach initiatives to address the health priorities of our region. Because at Parkview, we believe in better not just for patients, but for the entire community.
