Your Role
The Command Control Center (BSOC) team is responsible for executing and monitoring batch operations and Network Operations Center (NOC) events to assure successful execution and completion within required timelines. The Batch / NOC Operator will report to the Senior Manager, Command Control Center. In this role you will provide L1 support for BSOC Operations and in general, work with other operations teams to ensure batch and NOC are operating efficiently and drive continuous improvement. You will resolve incidents with support of L2 and L3 teams and drive problem management to ensure incidents do not recur and develop solutions that improve business outcomes for BSOC Operations.
Your Work
In this role, you will:
- Execute and monitor batch operations and NOC monitoring events to ensure timely and successful completion.
- Provide technical direction and proactive solutions to optimize batch schedules and ensure compliance with batch windows.
- Offer secondary support, analysis, troubleshooting, and triage to resolve batch operations and/or NOC events.
- Develop and continuously refine NOC documentation and enterprise monitoring policies to meet requirements.
- Collaborate with business and IT teams to translate requirements/requests into design for implementation or updates to batch schedule or NOC events
- Support critical issues through to resolution serving various IT and the business customers.
- Deliver on continuous service improvement objectives, including shift turnovers and handoffs with support teams
- Act as the Incident Manager initiating conference call for a major IT incident, coordinating technical teams, facilitating triage thru resolution, and updating incident tickets
- Provide oversight and coordination during IT incidents, ensuring effective communication and resolution.
Your Knowledge and Experience
- Requires a Bachelor degree in IT or equivalent experience.
- Requires at least 3 years relevant NOC monitoring experience enterprise job scheduler tools such as Tidal, and experience with Azure Batch.
- Proficiency with monitoring tools like BigPanda, Dynatrace, Solarwinds, Azure monitoring, Splunk is a plus.
- Requires IT shift work and weekend work, specifically, Tuesdays - Saturdays, midnight to 7am PST.
- Proficiency with MS Office applications, Service Marketplace, and reporting/dashboarding tools.
- Strong analytical problem-solving skills
- Experience with cloud-services, automation, and scripting with Ansible or Python is a plus.
Pay Range
The pay range for this role is: $ 31.40 to $ 47.11 for California.
Notes
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
