Location: This is a hybrid position - some travel to WA and OR branches/service centers is required.

Status: Full-Time, Exempt

Pay Range: The full pay range is $112,823.38 - $157,952.73 annually, depending on experience and qualifications.

We offer a bilingual differential for employees who can assist our members' financial needs in a second language. Proficiency is subject to passing a standardized verbal assessment. Currently approved languages are Korean, Russian, Spanish, and Tagalog.

Applicants are encouraged to apply by December 22nd, 2023, 5:00 PM PST.

We are seeking a Financial Advisor Operations Manager to join our team! This position is responsible for day-to-day operations, including managed account, mutual fund, alternative investment and brokerage operations, platform operations, and relationship management. Establishes and makes progress towards program goals and objectives that support the credit union’s strategic plan.

Visa sponsorship not available.

Contact us at 800.258.3115 with any questions or requests for accommodation.

Requirements

Essential Functions and Tasks:

Leads the day-to-day operational activities that support the Financial Advisor's ability to deliver excellent member experience.
Assists advisors with complex transactions and escalated member issues.
Supports all sponsor and money manager trading operations, including resolution of trading errors.
Leads the managed account, mutual fund, alternative investment and brokerage operations, platform operations and relationship management.
Partners with managers and vendors to understand all necessary aspects and needs of operational development and to ensure they are fully informed of investment operational objectives, purposes and achievements.
Plans, develops and implements a long-term strategy for optimizing all aspects of investment operational infrastructure and management within agreed-upon plans.
Maintains administration and relevant operational reporting and planning systems, manages relevant reporting of management and financial information for the operations department.
Monitors, measures and reports on operational issues, opportunities and development plans and achievements.
Contributes to the evaluation and development of operational strategy and performance through continuous improvement.
Establishes and maintains systems for measuring necessary aspects of operational management and development.
Ensures activities meet with and integrate with organizational requirements for quality management, legal and compliance stipulations.
Works with manager in developing short and long-term goals and plans.
Ensures department operations are in compliance with all security, audit, regulatory compliance, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program policies and procedures.
All other duties as assigned.

Education & Experience Required:

High School Graduate or GED
5+ years operational experience in the financial services industry, preferably with a fee-based advisory, brokerage business, or mutual fund company.
3+ years progressive experience as a lead or in a supervisory role OR experience in project work in a lead role.

Licenses Required:

Series 7, Series 66 or Series 65 & Series 63, and Insurance License.

Education & Experience Preferred:

Bachelor's Degree in related field.
Ability to show a clean Form U4 is preferred.

EEO Statement:

TSCU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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TwinStar Credit Union

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Financial Advisor Operations Manager