General Manager “GM” Lazy River Products - Tewksbury, LLC

Lazy River Products, LLC “LRP” is a fully-integrated, state of the art cannabis-based product development company in Dracut, MA, and we are beyond thrilled to start recruiting for our 2^nd Retail location in Tewksbury, MA!

What we’re looking for:
In the midst of our company’s growth, LRP is in search of an experienced GM to lead and contribute to developing our brand-new 2^nd retail store. Reporting to the Chief Operations Officer, the GM will be highly skilled in sales, managing teams, and someone who delivers results. The GM will have an understanding of a start-up business and has business acumen to help deliver strategic results, having previous experience leading a new retail location.

Job Information:
Title: General Manager "GM"
Industry: Adult-Use Cannabis (MA)
Salary: $70,000/annual
Location: Tewksbury, MA
Schedule: TBD – must be able to work days, nights, weekends, and all federal holidays outside of Thanksgiving and Christmas Days
Important Notice: This is not a remote or hybrid position and requires 100% on site
Status: Full-time
Pay Type: Salaried
Pay Status: Exempt

Job Qualifications:

At least 5 years of proven Retail/Hospitality Management experience.
Previous cannabis industry experience (Dutchie/Metrc) is strongly preferred.
Retail inventory management is a huge plus.
Strong leadership skills with experience in employee training, performance management, and building high-performing teams.

Core Job Responsibilities:

Maintain and exceed all sales related goals.
Participate in weekly organizational meetings with executive team to ensure goal and success alignment.
Oversee all aspects of running the retail dispensary business unit.
Coordinate with other business units (cultivation, marketing, finance, wholesale and product manufacturing) for cross reference, internal product delivery and product development initiatives based on customer input and feedback.
Lead initiatives to maintain and exceed sales-related goals, ensuring the dispensary remains competitive in the market.
Provide superior customer service for vendors and guests.
Organize and respond to all customer complaints, requests, concerns, suggestions, and act when necessary to resolve conflicts.
Oversee product returns, coordinating with the Inventory Manager to ensure quality control and product integrity are maintained.
Responsible for establishing and maintaining a comprehensive training program for all retail roles.
Responsible for managing all personnel timekeeping, scheduling, performance reviews, disciplinary or corrective action, and any other HR-related policies and procedures the company has established.
Responsible for conducting reoccurring leadership meetings to improve processes and communication.
Lead the Assistant General Manager, Security Manager, Inventory Manager, and Team Leads, ensuring clear communication and effective supervision of all retail personnel.
Serve as a mentor and resource for dispensary staff, maintaining a compliant, productive, and clean environment.
Ensure that staff are well-informed about products, services, policies, procedures, industry news, and regulatory updates.
Manage leadership team consisting of AGM and Dispensary Team Leads, ensuring that there is adequate supervision and leadership coverage for each shift.
Interview, hire, and onboard new personnel, ensuring all staff are equipped to meet operational needs.
Work closely with the Inventory Manager and Purchasing Agent to handle the ordering and receiving of all inventories, ensuring the facility adheres to state regulations for cannabis operations.
Communicate daily with Inventory Manager, who is responsible for managing a fully traceable inventory system, ensuring proper classification, storage, and reconciliation with METRC and Point of Sale (POS) systems.
Key member of the specials team, tasked with determining promotional offers and ensuring proper First In, First Out (FIFO) processes for all cannabis products to maintain product freshness and quality.
Provide sales data for all promotions to build upon successes and failures for future promotion opportunities.
Manage the Dutchie eCommerce platform, updating the Specials Menu Page and notifying staff and customers of new product drops.
Additional duties as assigned.

Benefits Package:
Lazy River Products is pleased to offer a comprehensive benefit package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process. The overall benefits available include paid time off (vacation, sick, and holiday), medical insurance (company contributes 50% to individual plans & 33% to all other plans), employee-paid dental and vision insurance, employer-paid basic life/AD&D, 401k and a generous employee discount.

Commitment to Diversity and Inclusion:
Lazy River Products is an at-will, equal opportunity/affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.

Notice of Required Background Check:
Lazy River Products, LLC requires a background check on all prospective employees as a condition of employment. Candidates should be aware of this requirement but should also know that such background check is not initiated until:

A candidate has been extended an offer letter, and
The candidate has signed the Background Check Authorization Form and related releases.

The background check includes a Criminal Offender Record Information (CORI) check. Candidates with advanced degrees and professional licenses may have these credentials verified.

Our Website: https://lazyriverproducts.com/about/
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