Job Description:

REPORTS TO: Assistant Vice President of Campus and Auxiliary Services

DIVISION: Campus and Auxiliary Services

DEPARTMENT: Mailroom

JOB SUMMARY:

Oversees the management and compliance of the Mailroom and Package handling operation. Is responsible for the delivery of university mail both internally and externally to USPS. Manages the Pitney Bowes DM 300-meter machine processing and Smart lockers. Responsible for all departmental billings as it pertains to mail and packages across campus. Schedules, trains, and directs staff in their daily functions. Trains newly hired Mailroom Assistants. Stays up with federal guidelines in the processing of mail handling and delivery. Works closely with USPS, FedEx, UPS, and Amazon in the delivery of mail and packages. Develops, recommends, and implements procedures to best improve departmental services.

EDUCATION:

High School diploma or equivalent

LICENSURE/CERTIFICATION:

EXPERIENCE:

Knowledge of postal regulations
Pitney Bowes DM 300-meter machine processing
Send suite scanner processing
Smart locker processing
Valid State of Connecticut driver’s license

ESSENTIAL FUNCTIONS AND JOB SPECIFIC DUTIES:

Sorting internal and external mail for students, staff, and faculty
Preparing internal and external mail for delivery
Delivering mail to all departments
Metering mail and familiarity with PARAGON
Assisting with pre-sort mail with Smart Mailer
Recording and maintaining log of insured and certified mailings
Responding to telephone inquiries
Oversight of Smart locker system
Ability to provide high-quality customer services to include effective communication with Faculty, students, staff, and parents
Service-oriented in dealing with missed deliveries
Addressing issues including follow-up with USPS and carriers

To train newly hired Mailroom Assistants in both the internal and external mechanisms and processes of the Mailroom and package handling.

To pick-up and deliver mail to the post office; to pick-up and deliver mail to campus offices.

To assist in attending the mail/stamp window. This involves:

Conducting cash transactions
Balancing incoming monies with cash receipts

To participate in the professional development of the department. This involves:

Promoting an image of efficiency and courtesy throughout the University community and consistent with department’s mission
Participating in departmental staff meetings as requested.

To promote safe and secure working conditions. This involves:

Promoting the proper utilization of equipment and materials
Notifying supervisor immediately of any unsafe working conditions.

To perform other related duties as requested.

Duties may be changed and/or be added at any time.

This position is based in-person at the main campus and is not eligible for immigration assistance.

Disclaimer:

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties, responsibilities, activities, and/or qualifications required or expected of employees assigned to this job. Duties, responsibilities, and activities may change and new ones may be assigned at any time, with or without notice.

Category: Campus & Auxiliary Services - Staff

Performs such other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Mailroom Manager