ESFM

Salary: $80,000-$95,000

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

The QA/Business Analyst is the primary resource supporting definition and direction for our complex integrated facilities management systems. The QA/Business Analyst understands core sector operations and seeks to gather additional information with diverse client requirements. Thorough understanding and experience with operational process is used to engineer innovative solutions, drive technology use, and capture data. The role is essential to support our field operation teams in leveraging data to impact important business decisions, drive efficiency, cost avoidance, and increased margin. This person is an expert on underlying process flow and purpose, shares knowledge with others to disseminate through the organization as needed, and leads other team members to further develop these skills. They are responsible for ensuring core tenants are uncompromised, solid master data is upheld, and enterprise level security is continuously maintained.

The QA/Business Analyst is an autonomous, individual contributor role, and does not directly manage other employees. They are able to perform their role independently with confidence and look to leadership for review or approval of proposals and SOPs.

Platforms this role supports: ESFMx, ServiceNow, Nuvolo, eDesk, Smart Inspect, Maintenance Connection, and other technology utilized throughout the organization as required for business partners and clients.

Job Responsibilities

Identify, design and propose new features, functionality, and solutions in support of core tenants
Write system requirements that align with operational needs to drive efficiency
Write test scripts and perform the QA tests based new features as well as perform QA tests prior to new releases
Drive execution of planned tasks, milestones, and deliverables to ensure projects are delivered on- time, within the prescribed scope
Recognize potential project risks, provide prudent and timely recommendations for risk avoidance
Train technology team on new functionality for use in documentation and training materials
Mockup process flow diagrams
Lead system testing processes, identification, tracking and prioritization of defects
Critically assess systems for ease use, propose changes based on opportunity identification
Assist in licensure tracking and compliance for varying solution functionality
Assess and troubleshoot as the escalation point for ESFM Technology Support team
Establish and maintain strong working relationships with client stakeholders, ESFM employees, and third-party vendors
Communicate company goals, project objectives, and role expectations to other team members
Develop and maintain spreadsheets for different business functions, ensuring accuracy and efficiency in data management
Utilize advanced Excel formulas to perform calculations, automate processes, and enhance spreadsheet functionality

Job Qualifications

Excellent interpersonal skills and effective communication skills are necessary to be able to translate technical information to non-technical audiences
Bachelor’s Degree or equivalent work experience
Minimum 4 years of technology support experience
Energetic self-starter able to work independently in a fast-paced environment
High sense of ownership, responsibility, and commitment to quality
Proven ability to manage multiple tasks and shifting deadlines
Effective organization, collaboration, planning, problem solving, and analytical skills
Experience working with systems listed; experience in facilities management industry a plus
Advanced Microsoft Office skills (Excel, PowerPoint, Word)

This is a primarily remote role with occasional travel. May require occasional client site visits. Some clients may have strict safety and PPE (Personal Protection Equipment) requirements for onsite visitors, which will need to be followed as they occur.

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Req ID: 1270237

ESFM

MARY DICKSON

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ESFM® USA

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