Job Details

Job Location

American Institute for Foreign Study Inc - Stamford, CT

Position Type

Temporary/Seasonal

Salary Range

$27.00 - $27.00 Hourly

Description

Position: Program Consultant - Temporary (Remote - U.S. Only)

Organization: American Institute for Foreign Study (AIFS)

About AIFS:

Since 1964, the American Institute for Foreign Study has been a leader in international education, offering cultural exchange and educational opportunities to over 1.8 million young people worldwide.

Role Overview:

AIFS is seeking a temporary Program Consultant to join our Customer Engagement team. In this role, you will promote our AIFS Abroad and Academic Year in America programs. Your primary responsibilities will include making outbound calls to potential prospects, responding to inquiries, and converting leads into applicants. You will also use texting and email follow-ups to support this process. This position reports to the Director of Customer Engagement.

Key Responsibilities:

Make 100+ outbound sales calls daily (no cold calls).
Deliver outstanding sales and customer service.
Accurately record all interactions with leads in CRM software.
Collect and share customer feedback.
Qualify leads effectively.
Collaborate with team members and work independently.
Handle additional tasks or projects as assigned by management.
Be available for occasional additional off-duty hours as needed.

Qualifications

Education & Experience:

Bachelor's Degree or equivalent professional experience.
Proficiency with Customer Relationship Management (CRM) software (e.g., HubSpot, Salesforce).
Experience with Microsoft Office 365 (Outlook, Teams, Word, Excel, OneDrive).
Basic knowledge and interest in marketing and sales.
1-3 years of experience in inbound sales or customer service.

Skills & Attributes:

Clear and effective verbal and written communication.
Excellent phone skills and a commitment to customer service.
Strong adaptability to script or messaging changes.
High attention to detail and professionalism.
Ability to interpret and understand written information.
Proficient in computer use and strong typing skills.
Effective time management and decision-making abilities.
International experience (e.g., study abroad, exchange programs, au pair) is a plus.

Work Environment:

Remote position.
Duration: August to October (subject to change).
Weekly hours: 30-35 hours per week, based on business needs.
Working hours: 9am-5pm EST or 9am-5pm PDT, Monday - Friday.

EEO Statement

AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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