You are the trusted advisor to our customers.

Conduct thorough architectural analyses and propose customized IT solutions that meet customer needs.
Oversee service delivery to ensure alignment with customer and Org's objectives, acting as the technical authority on our solutions.
Provide feedback on project progress and team performance.
Identify and resolve project blockers.

Account Management & Growth

Lead and take responsibility for customer resolution meetings and manage challenges effectively.
Foster enduring customer relationships through effective communication and proactive issue resolution.
Proactively engage with customers to identify opportunities for account growth and expansion.
Collaborate closely with Account Executives to ensure the seamless completion of new customer onboarding.
Ensure efficient allocation of project hours and coordinate resource planning for delivery.
Develop a written customer strategy for each customer, aligning it with Org's framework and methodology.
Implement retention strategies to maintain a high level of customer engagement.
Conduct discovery meetings or calls to understand prospect needs and challenges.
Onboard new lines of business within the customer, ensuring a smooth transition into the product or service.
Review customer complaints and concerns, seeking to improve the customer experience.

Proven experience in customer-facing roles such as Technical Account Management, Principal Architect, or Technical Sales, with a track record of driving customer growth, satisfaction, and retention.
Expertise in Container Technologies and Orchestration, including Kubernetes and Docker.
Proficiency in building and deploying cloud-native applications using Microservices architecture.
Extensive experience in infrastructure automation using tools like Terraform and Ansible.
Strong understanding and implementation of CI/CD pipelines, integrating automated testing and deployment strategies.
Experience with AWS, GCP, and/or Azure Cloud platforms.
Excellent verbal and written communication skills.
Strong understanding of enterprise IT software and services.
Excellent presentation skills and proficiency in whiteboarding.
Ability to collaborate cross-functionally with sales, marketing, and delivery teams.
Strong organizational skills and ability to manage multiple accounts effectively.
Ability to thrive in a fast-paced environment and adapt to industry trends and technologies.
Experience with business operations and revenue generation preferred.

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Acezd Consultancy Services Pvt Ltd

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