Broadband Service Technician

Houston, Texas

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Where you will work: Houston, Texas

A Day in the Life of the Broadband Service Technician:

The Broadband Service Technician is responsible for residential installation, service/repair, and disconnections for data, video, and phone on the customer premises with a high level of focus on customer service, customer education, and quality of work. This role will be responsible for ensuring and recording correct RF signal levels. The BST is required to communicate with leadership and dispatch, as well as assist supervisors and technicians with escalations and specialized work orders. This role participates in a 24/7 on-call rotation.

Duties and Responsibilities

Residential install, service/repair, and disconnects (data, video, phone) on customer premises
Assist supervisors and technicians with escalations and specialized work orders
Ensure/record correct RF and signal levels within specifications
Communication with leadership and dispatch as needed
Customer education
Operate company vehicle in safe and responsible manner
Participation in a 24/7 on-call rotation
Other duties as assigned

What You Bring to the Table:

Education: High school diploma or equivalent
Experience: 6+ months satisfactory metrics OR 2-3 years as a telecommunications technician
Competencies: Maintain satisfactory driving record and have a valid driver's license; Ability to differentiate and effectively communicate to customers advanced phone/IP networks and POS systems
Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

We're Proud to Offer a Comprehensive Benefits Package Including:

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program

Benefits listed above are for regular full-time positions

Our Mission Statement

Take Care of Our Customers
Take Care of Each Other
Do What We Say We are Going To Do
Have Fun

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only):

Experience Required

1 - 3 years: Communication Network Maintenance

Education Required

High School or better

Preferred

Associates or better
Technical/other training or better

Licenses & Certifications Required

Drivers License

Skills Preferred

Multi-Tasking
Delegation
Customer Service
Analysis

Behaviors Preferred

Enthusiastic: Shows intense and eager enjoyment and interest
Functional Expert: Considered a thought leader on a subject
Team Player: Works well as a member of a group

Motivations Preferred

Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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Broadband Service Technician