BASELINE FITNESS

Job Title: Team Lead

Reports to: Club Manager

Status: Full Time / Non-Exempt

Job Summary

Responsible for assisting in the oversight of gym operations to ensure a positive member experience and a financially successful club.

Essential Duties and Responsibilities

Assist in member service oversight, ensuring all staff provide great customer experiences.
Be very involved in all front desk related tasks.
Greet and meet potential members and provide gym tours.
Facilitate member service issues and questions.
Provide backup support to the Club Manager as needed.
Oversee cleanliness and appearance of the gym.
Assist in managing marketing efforts, ensuring staff are aware and trained on all current marketing promotions.
Assist in ordering supplies, keeping inventory, and tracking reports as needed.

Essential Behavior Requirements

Customer Service: Communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: Actively listens to customers (includes coworkers and the public), empathizes, and works together to solve problems.
Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.

Physical Demands

Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.

Other

Employee Recognition Program

Advancement Opportunities: The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program would then move onto Manager in Training and, if successful, a Club Manager position.

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Team Lead Fast Track into Management