Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

COMPANY DESCRIPTION

Furry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team. At Furry Land, we specialize in a timesaving & stress-free pet grooming experience.

JOB DESCRIPTION MOBILE PET GROOMING GENERAL MANAGER

ABOUT OUR MOBILE SALONS: When our pets inspire us to be more loving and caring individuals, it’s no surprise that our Grooming Manager truly embodies those qualities. With your patience, guidance, and passion for helping others, you’ll help to lead the operations of the grooming business—from head to tail! You’ll build relationships with clients, champion exceptional customer service, lead your associates, and drive results to grow the business.

ABOUT THE ROLE:

As our Pet Grooming General Manager, you will:

Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
Ensure that groomers are performing dog grooming services to breed standards and to client’s personal preferences and hold your groomers to those same standards. Conduct periodic field rides with groomers to evaluate customer engagement and grooming execution. Cover shifts as necessary to not have to change appointments for customer satisfaction (commission included).
Ensure the safety and well-being of every pet and groomer and take immediate action whenever necessary.
Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution.
Ensure that the vans being used for mobile grooming are being properly maintained, serviced, registered, and oversee any upkeep or repairs required to the vehicles.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without reasonable accommodation:

Pet Parents and their Pets: Ensure the safety, health, and well-being of animals by making sure all staff is following Furry Land standards, policies, and procedures. Exhibits a high-level interest in animal welfare. Ensure that all grooming staff follow pet parents’ instructions and/or Breed Profiles/Standards when clipping or trimming an animal’s coat. Provides courteous service to all clients by utilizing intent behaviors in the mobile salon. Reviews guest experience surveys & results as the General Manager and work with mobile salon staff to develop action plans.

Mobile Salon Operation: Professionally manages staff who perform grooming services including brushing, bathing, ear and teeth cleaning, haircuts & trimming nails. Recruiting and hiring Grooming mobile groomers, and developing a team focused on building long-term guest relationships. Identifies and communicates all situations and/or conditions that negatively affect the Grooming mobile salon. Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching, safety procedures, and succession planning.

Knowledge, Skills, and Abilities

Judgment: Make sound decisions regarding everyday issues and problems.
Focus on Clients: Ensures an accurate understanding of clients’ needs and makes recommendations based on those needs.
Planning and Execution: Develop realistic plans (action steps, timeline) to accomplish objectives.
Drive for Results: Initiates decisive, timely action to address important issues.
Communication: Listens carefully and attentively to others’ opinions and ideas.
Analysis: Utilizes all available tools and resources to analyze business performance.
Engage and Inspire: Energizes others by clarifying the broader purpose and mission of their work.
Talent Enhancement: Identifies and recruits/refer qualified people.

Education and Experience

Minimum high school diploma (its equivalency i.e., GED) or equivalent work experience. Some college-level business/management courses are preferred. 3 years of experience in guest service roles is preferred but not required. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred. A minimum of 3 to 5 years of experience in all breeds grooming is required. Experience monitoring and providing direction to Grooming partners is preferred.

Work Environment

The majority of job duties are conducted indoors in the grooming mobile salon. Position requires bending, kneeling, lifting (up to 30 pounds), and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with our clients and their dogs. The work environment can be noisy and wet.

Job Type: Full-time

Salary: $50,000.00 - $60,000.00 per year

Experience level: 3 - 5 years of direct grooming experience

License/Certification: Driver's License (Required)

Work Location: Office and Remote

Flexible work from home options available.

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Furry Land Raleigh Durham jobs

Mobile Pet Grooming General Manager