Job Title: General Manager

Department: Flight Center

Reports To: President/CEO

Company: St. Paul Flight Center

FLSA Status: Exempt

Responsible for customer satisfaction, safety, efficient management and operation, maintenance and financial performance of the FBO facility and services. Is responsible for compliance with all rules, regulations, and policies as issued by local, state, and federal authorities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and other duties as assigned.

Responsibilities

Maximize customer satisfaction while ensuring the safe delivery of SPFC products and services.
Lead and develop employees to perform to the highest standards, including performing tasks according to safety and customer service standards.
Manage a cross-functional team that includes operations, customer service, sales, and local accounting.
Motivate employees to outperform their respective targets and benchmarks.
Responsible for maintaining an accident-free and environmentally compliant workplace.
Oversee all business functions of the FBO including proper delivery of services, condition of the physical plant, staffing, equipment, and maintenance of same.
Takes a lead role in maintaining existing business and developing new business by monitoring margins, negotiating fuel and/or hangar agreements, and problem resolution with the customer base.
Responsible for the financial oversight of the facility (budgeting, forecasting, etc.)
Formulate and recommend operational policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation.
Prepare long-range plans necessary to update facilities and maintain proper maintenance of current facilities.
Perform all other duties as required and assigned.

Competencies

Project Management: develop and coordinate project plans while staying on time and budget.
Customer Service: manage difficult customer situations and meet commitments.
Team Work: balance team and individual responsibilities and able to build morale and group commitments to goals.
Diversity: shows respect and sensitivity for cultural differences and promotes a harassment-free environment.
Strategic Thinking: develops strategies to achieve organizational goals and adapts strategy to changing conditions.
Adaptability: manages competing demands and is able to deal with frequent changes, delays, or unexpected events.
Initiative: seeks increased responsibility, takes independent actions and calculated risks.
Change Management: develops workable implementation plans, builds commitment and overcomes resistance.
Delegation: sets expectations, monitors activities, gives authority to work independently.
Managing People: fosters quality focus in others, takes responsibility for subordinates' activities.
Business Acumen: displays orientation to profitability, meets challenges with resourcefulness, understands business implications of decisions.

Minimum Requirements

Previous FBO/Aviation management experience is required.
Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
NATA Safety 1st or equivalent.
Directly supervises 8-10 non-supervisory employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Knowledge of work processing software, spreadsheet software, database software. Familiarity with Sage is preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule

Monday to Friday

Work Location

In person, ability to relocate to Saint Paul, MN 55107 required before starting work.

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