Director of Operations at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:
BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Drives financial performance and productivity for all operational aspects of the center
Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
Hires outstanding talent and ensures center is fully staffed with high performing teachers
Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
Forecasts future enrollment based on annual graduation
Processes payroll, ensuring the accuracy of timekeeping systems
Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
Manages all vendor relationships- organizes facilities maintenance and technology support
Ensures parent billings, account receivables and collections are accurate and precise
In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

Executes marketing brand campaigns within the center and implements local marketing activities.
Oversees Work and Family program- building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database
Coordinates the registration process and maintains customer and employee information in center systems
Responsible for communications to families (i.e. billing, newsletters)
Plans and manages budget for “parent pleasers”

Qualifications:

3+ years’ experience in retail/store management - cross-industry experience is welcome
Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
Ability to leverage data to understand the business and make decisions
Bachelor’s degree preferred

Work Location:

One location

Work Remotely:

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Experience:

full-time child care teaching: 1 year (Required)
child care leadership: 3 years (Preferred)

License/Certification:

a Bachelor’s degree in ECE or Child Development (Preferred)
New York State Children’s Program Administrator Credential (Preferred)

Ability to Relocate:

Briarcliff Manor, NY: Relocate before starting work (Required)

Work Location: In person

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The Learning Experience jobs

Director of Operations