Position Summary

Ogletree Deakin’s Knowledge & Innovation (K&I) department has an opportunity for an experienced Business Analyst to join the K&I Solutions team. The K&I Business Analyst will provide end-to-end product expertise for all assigned internal and client-facing K&I solutions. This position works closely with stakeholders to define and document requirements for projects and product development efforts; delivers effective content management solutions; and takes an active role in designing a user experience (UX) that ensures our products are engaging and intuitive to our users. The Business Analyst serves as a subject matter expert for all assigned K&I projects, products, and services and works collaboratively with colleagues throughout the firm as well as external vendors. This position may be remote, but the successful candidate must reside in a state where the firm has a physical office.

Essential Functions

Business Analysis
- Work with stakeholders to gather, define, document, and manage both detailed and summary requirements, including business rules, functional specifications, and define data needs and requirements.
- Lead development and management of product development artifacts, such as requirements, workflow processes, UX artifacts, test cases/scripts, training, and supporting documentation.
- Research and identify potential solutions and/or vendors based on project requirements, and help coordinate and manage activities of development partners and/or selected vendors.
- Leverage analytical skills to interpret quantitative and qualitative data, identify trends, spot issues and translate insights into actionable recommendations that enhance user experience, optimize product performance, and drive key business outcomes.
- Experience in designing workflows and data mapping.
- Serve as a subject matter expert on all assigned projects and related products.
- Collaborate with technology partners to optimize existing and new feature releases, including optimizing the Microsoft framework (such as Power Automate).
- Conduct research and stay informed about emerging technologies that could enhance our current product offerings.
- Provide technical support for our tech stack to stakeholders.
Content Management
- Consult with content creators/providers to update content and build content delivery solutions, based on best practices and established use cases.
- Research and brainstorm solutions for content review automation and process improvement.
User Experience (UX)
- Lead/support development of user experience artifacts, such as user stories, user personas, and journey maps/storyboards.
- Facilitate/participate in design sessions and edit wireframes/prototypes and other deliverables to support an optimal user experience and ensure alignment with defined requirements and development approach.
- Define, track, analyze, and report on product usage, performance, and other metrics.
- Lead focus groups and other user research efforts, including usability studies.
- Design and lead user acceptance testing (UAT), including the creation of test cases, development of test scripts, and documentation of test findings.
- Contribute to development and implementation of the UX and product design process.

Requirements

Specific Experience:
- Four-year college/university degree or equivalent experience
- 3+ years working in professional services or in a product management role
- Knowledge management or product development experience preferred, but not required
- Proven experience in key areas of software development and other technology-related projects, including but not limited to business analysis, user experience/design, project management, solution and feature design, product development, implementation, testing, and data analysis
- Ability to translate complex requirements and concepts into non-technical “layman’s terms”
- Experience in data driven decision making to leverage user engagement data and performance metrics to inform product development and strategy
- Experience working in projects using Agile/Scrum methodologies
- Experience with user interface (UI)/user experience (UX) design, including data-driven design
- Experience with delivering end user change management programs (documentation, training, communication, etc.)
- Experience using design thinking and systems thinking
- Outstanding written and verbal communication skills; ability to present to diverse audiences
- Experience in working with and managing offshore vendors
- Experience with process mapping and workflows
Technical Experience:
- Proficient in Microsoft applications.
- Experience with/knowledge of content management methodologies and platforms, including SharePoint and other content management systems.
- Knowledge and experience with APIs, SAML, and other integration technologies.
- Understanding of legal technology such as iManage, enterprise search, automation tools, and other systems commonly used strongly preferred.
- Experience in software development lifecycle and agile/scrum delivery.
- Proficient in common project management tools, such as Jira, Confluence, Azure DevOps (ADO), Tasks/Planner, Smartsheet, etc.
- Familiarity with design and whiteboarding tools such as Miro, Figma, etc.
- Exceptional computer/technical skills with a demonstrated aptitude for learning new technologies quickly.
General:
- Analytical: Excellent critical thinking, organizational, analytical, problem-solving, and technical skills with the ability to manage/coordinate multiple work streams simultaneously.
- Research: Gathers data, analyzes information, and recommends solutions skillfully.
- Communication: Listens actively and seeks clarification, when needed. Responds to inquiries quickly, with professionalism and tact. Writes clearly and informatively. Edits work for errors. Takes excellent notes and works to follow up on tasks.
- Customer Service: Elevated level of responsiveness; must be able to respond quickly and effectively to questions and requests from all levels, both internally and externally.
- Independence: Ability to work both independently and collaboratively as part of a cross-functional team. Ability to self-start and take the appropriate initiative daily. Self-motivated and independent, able to work with a minimum of supervision.
- Attention to detail: Ability to pay close attention to detail, occasionally for prolonged periods of time and under restrictive deadlines, and complete assignments logically and accurately.
- Initiative: Takes independent actions and reasonable risks; Asks for and offers help when needed.
- Dependability: Follows instructions and responds to management direction. Willing to commit to additional hours, when necessary, to reach firm objectives.
- Responsibility: Good steward of the firm’s systems, data and information, ability to maintain confidentiality. Embraces diversity and inclusion of thought.

Please note, we are not working with outside recruiters for this position.

Benefits

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this Colorado position is between $83,440 and $125,160. In accordance with New York State’s Wage Transparency Law, the expected salary range for this New York State position is between $85,040 and $127,560. In accordance with California’s amended labor code as stated in Senate Bill 1162, the expected salary range for this California position is $70,160 and $117,840. In accordance with the Washington Equal Pay and Opportunities act, the expected salary range for this Washington position is between $86,480 and $129,720. In accordance with the Wage Transparency Omnibus Amendment Act, the expected salary range for this DC position is between $83,440 and $125,160. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position qualifies for the benefits below. The application deadline for this position is 1/21/25.

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.

Firm Overview

Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. Best Law Firms has named Ogletree Deakins a “Law Firm of the Year” for 13 consecutive years. In the 2024 edition, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law - Management category. Ogletree Deakins has more than 950 attorneys located in 56 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.

We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.

Equal Opportunity Employer.

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K&I Business Analyst