Reed & Mackay, a Strategic Travel Management and Services Company, leads its field by attracting, developing, and retaining the most talented people within the industry.
Reed & Mackay has an enviable reputation for exceptional service, which is delivered through placing innovative technology (exclusively available to Reed & Mackay and Navan) in the hands of outstanding people.
The main role of a Navan Pro Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service that saves clients time and drives down their total cost of travel.

Responsibilities:

Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectations.
Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M.
Ability and willingness to service different client industry sectors across the wider business.
Demonstrate innovative thinking and provide a consultative approach.
Be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service.
Be responsible for the delivery of all air, rail, car rental, ferry, black car, and charter reservations and advise clients on best practices utilizing R&M and Navan technology.

Operational Excellence:

Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team.
Proactively build meaningful and long-lasting relationships both internally and externally.
Identify and implement opportunities to add value to each booking.
Ability to apply a variety of fare types and ticketing methods while maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect).
Work with IFD (International Fares Desk) to proactively identify cross-market and local inventory differences.
Procure the best hotel rates for clients utilizing GDS and non-GDS channels, as well as leveraging supplier relationships to gain the best result.
Monitor all bookings for further saving opportunities up until completion of the trip.
Utilize a detailed understanding of the client policy to drive compliance while maximizing opportunities to enhance the traveler experience.
Demonstrate proactive thinking when providing travel solutions and be able to provide cost-effective solutions across all aspects of travel.
Always comply with client policies and guidelines.
Achieve SLAs for all accounts.
Regular interaction with overseas colleagues.
Apply Quality Control procedures and processes in line with company and GREC requirements.
Exceptional telephone manner and written skills.
Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines.
Have a proven record of experience in a core business travel environment.
Be fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus.
Experience of mixed mode booking tools and 1st line product support for both offline/online bookings.
Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins.
Knowledge of Low-Cost Carriers in the market and their different products available.
Be fully conversant with various rail, black car, LCC, OTA booking systems.
Have a ‘team player’ approach to an office environment.
Experience in using MS software packages.
Ability to build an exceptional rapport with all clients.
Excellent attention to detail.
Have an enthusiastic approach and willingness to learn attitude.
Independently commit to attend and complete all relevant training.
Achieve individual and team-based business objectives.

Application

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