Business Process Design & Improvement Analyst I
Job Description Summary
The Business Process Design and Improvement Analyst is responsible for the consistency and integrity of data within the Manheim software systems for the Business Operations Center. They will become an expert in Manheim Fee data and related business process operations. The Business Process Design and Improvement Analyst will proactively identify, research, and resolve fee issues and system anomalies, along with creating & maintaining Operational reporting. They should be able to suggest data and/or process improvements. The Business Process Design and Improvement Analyst will need to collaborate cross functionally with leaders and have general understanding of accounting & finance. They will need to be able to document standard operating procedures and data flow. Work in a team environment to perform data entry, testing and/or pushing data to production environments.
Job Description
- Responsible for reviewing and implementing national fee agreements; and supporting local fee agreements
- Troubleshoot fee issues involving but not limited to national and local fee agreement
- Analyze exceptions from the Deal Form and make any necessary manual entries
- Collaborate with local auctions to troubleshoot and research national and local fee issues
- Collaborate with partner teams to implement approved default fees and fees for new products
- Provide operational support to employees, clients, and vendors
- Make changes to data to enhance performance and accuracy based on client and business requirements
- Draft recommendations to address business needs based on analysis
- Perform analysis to determine process improvement opportunities and evaluate alternatives
- Assist with developing processes and procedures that improve our client's experience or fee related processes
- Ensure the integrity of system data related to company quality guidelines, client requirements and expectations, and operational processes through validation processes
- Develop and maintain system documentation and standard operating procedures for BOC systems and functions
- Perform contract implementation & billing analysis
- Identify, research, and resolve system anomalies
- Provide data and reports for monitoring and decision support using query development and report writing tools
- Represent BOC at client or corporate meetings regarding fee management
- Perform related duties as assigned by Manager
Qualifications:
Education:
- BA/BS degree; or equivalent combination of education and work-related experience
- Experience in positions within operations or support related field preferred
Experience:
- Experience in the documentation of work-related procedures
- Proficient in Microsoft Office Suite Products, with strong knowledge of Excel
- Experience with data entry
- Basic knowledge of query tools or SQL
Competencies/Skills:
- Effective interpersonal and customer service skills
- AS400 experience
- Running SQL queries experience
- Good organizational and analytical skills
- Excellent Computer Skills
- High standards with extreme attention to detail
- Excellent verbal communication skills and the ability to prepare clear, concise documentation
- Ability to troubleshoot hardware/software
- Ability to travel up to 10%
Physical Demands:
- Ability to stand, walk, bend, and sit for prolonged periods of time
- Ability to lift to 30 lbs.
Work Environment:
- Typical office environment
Compensation:
Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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