Senior Patient Financial Navigator - Bilingual Required
You Belong Here.
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
Bilingual skills (English/Spanish) required. Candidate must obtain a CAC certification within 90 Days.
FTE: 1.0, Shift: Days, Schedule: Monday - Friday, 8:30am - 5pm
Position Summary
The Senior Patient Financial Navigator at MultiCare is a vital role in assisting patients and families to access financial resources. In this position, you will evaluate the financial situations of uninsured or underinsured patients and determine eligibility for financial assistance helping to ensure health care for all community members.
Responsibilities
- You will explain topics of insurance coverage, treatment costs, local and national alternative coverage opportunities, and financial assistance opportunities to the patient, relative or patient's representative.
- You will provide expertise and education in the areas of Medicaid eligibility, Social Security Disability and any available government programs.
- You will work with self-pay patients that do not qualify for government assistance programs to resolve accounts.
- You will recommend patient services for charity write-off.
Requirements
- Associate’s degree with business emphasis, public health administration or similar degree preferred.
- One (1) year of business or college course work required.
- Completion of a medical terminology course or proficiency required.
- National Association of Access Management Certification required.
- Certified as an Application Counselor (CAC).
- Five (5) years of experience in healthcare collection, financial counseling, insurance benefit verification and/or precertification, third party payer, Medicaid case work or billing experience of which two years is as a Washington State Certified Navigator.
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?
- Belonging: We work to create a true sense of belonging for all our caregivers.
- Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve.
- Market leadership: Washington state's largest community-based, locally governed health system.
- Employee-centric: Named Forbes “America’s Best Employers by State” in 2023.
- Technology: "Most Wired" health care system 15 years in a row.
- Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities.
- Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn.
Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.90 - $31.51 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.
About Yakima Memorial Hospital
MultiCare Yakima Memorial is a 226-bed acute-care, not-for-profit community hospital that has served Central Washington’s Yakima Valley since 1950. MultiCare Yakima Memorial also includes a multispecialty team of more than 300 practitioners and 20-plus primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care and advanced services for children with special healthcare needs.
About the Yakima Community
In Yakima you’ll find 300 days of sunshine each year in a city nestled in a valley surrounded by camel-colored desert hills. You’ll enjoy four distinct seasons and endless opportunities to enjoy the great outdoors. Our central location allows for easy access to the Yakima, Columbia and Snake Rivers; mountain and lowland lakes; abundant greenways; and scenery you’ll have to see to believe.
MultiCare is an Equal Opportunity Employer
We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran, sexual orientation, marital status, genetic information, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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