Performs a variety of enforcement related tasks, customer service and case working. Monitors and enforces court orders and directives pertaining to child support, parenting time, custody, child care and health care. Responds to inquiries on case specific basis in person and/or by telephone. Maintains case load, calendars and statistics.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reviews case information for accuracy and compliance with court orders.
- Collects financial, personal and employment information.
- Prepares paperwork and confers with other court employees, attorneys, counties and agencies on support, custody and parenting time matters as required.
- Performs locating of absent parents via federal and state locating services, internet, employers and any other available source.
- Runs data warehouse reports, prepares letters and/or contacts various agencies and custodial parents for possible information on whereabouts of non-custodial parents.
- Prepares and issues income withholding notices and advises payer/payees of enforcement remedies.
- Interprets court orders and monitors records for compliance, including reviewing files, processing disputes/violations, and preparing correspondence to address concerns and scheduling matters before the court.
- Enforces child support and reviews cases for civil contempt proceedings, including monitor of ordered payments and remedies associated with civil contempt.
- Schedules cases for conciliation or court hearings when unresolved support disputes or failure to comply occur.
- Communicates with individuals in arrears to make arrangements for settlement and establishment of payment schedules.
- Initiates contact with payers in arrears, enforces collections by telephone and accepts payment over the phone.
- Tracks and balances daily receipts of telephone payments.
- Explains to clients the various processes associated with cases such as procedures involving court orders, enforcement, ordinary medical, income withholding, payments made through MiSDU, how the centralized child support system works, custody, parenting time and other matters.
- Makes account adjustments by applying credits and processing holds.
- Generates emancipation lists and follows through with appropriate actions such as calendaring cases for further action for clean-up, closure and termination of existing orders.
- Reviews alerts and takes appropriate action on cases, as notified.
- Schedules appointments with clients to review case detailed medical billing and enforcement.
- Answers personal and telephone inquiries on all customer service matters and makes decisions on the next action required on the case.
- Directs case action including scheduling of hearings, processing of credits, bench warrant inquiries, logging of information and calendaring.
- Assists customers, agency representatives and attorneys at the counter on case specific and general inquiries including, but not limited to appropriate forms and how to file motions.
- Collects and maintains statistical data on caseload specific matters for internal and state statistics.
- Performs special projects and case clean-up activities.
- Provides credits on cases through the Arrears Management Program by tracking, reviewing and applying credits when a case is in compliance or meets criteria.
- Maintains assigned caseloads including personal calendars, task lists and work flow.
- Other duties as assigned.
SUPERVISION RECEIVED:Works under the general supervision of the Friend of the Court and direct supervision of the Judicial Service Coordinator and the Systems Coordinator/Support Staff Supervisor.
SUPERVISORY RESPONSIBILITIES:N/A
EXPERIENCE, SKILLS, EDUCATION:- Bachelor Degree from a regionally accredited college or university in psychology, social work, business, accounting or related behavioral or business degree preferred.
- Associate Degree from a regionally accredited college or university in psychology, social work, business, accounting or related behavioral or business degree required.
- 1 to 3 years of previous work-related skill, knowledge or experience is required.
- The court at its discretion may consider an alternative combination of formal education and work experience.
- Complex accounts receivable/payable practices, banking procedures, third party billing and private pay processes. Proficient in accounting software, i.e. Bi-Tech or One Solution. Ability to reconcile financial reports or records; process department payroll; prepare and reconciled journal entries; purchasing procedures. Knowledge of accounting principles, audit standards, budgeting; annual financial reporting; and IRS practices for Federal, State and Local. Knowledge of liability coverage and claims procedures.
- Writing, reading, mathematical principles; proficient computer skills-Microsoft Office Suite, Outlook; exercise sound judgment and decision making in accordance with policies and procedures; ability to research and problem solve independently; knowledge of County operations and functions; ability to prioritize and time manage; handle stressful situations, provide effective and friendly customer service; support the County's mission and values; ability to think critically where necessary.
- Knowledge or understanding of basic administrative tasks: operate standard office equipment; document management; prepare and maintain records, various correspondences and reports; answer general inquiries and refer as necessary; answer telephone calls, process mail, order supplies/equipment; prepare meeting agendas, attend meetings, record/transcribe/distribute minutes; entering, transcribing, recording, storing or maintaining information in written or electronic form with speed and accuracy; maintain calendars, arrange meetings, schedule rooms and equipment as necessary.
- Ability to communicate effectively and efficiently with management, co-workers and clients; obtain and communicate accurate information; apply common sense understanding to complex instructions and respond accordingly; communicate complex ideas through graphs, charts, presentations, reports or other professional correspondence.
ESSENTIAL ABILITIES FOR ALL ST. CLAIR COUNTY JOB CLASSIFICATIONS:- Ability to demonstrate predictable, reliable, and timely attendance.
- Ability to read, write & communicate in English; follow written and verbal instruction and understand basic mathematics and figure checking.
- Ability to interpret and apply procedures, rules, technical information, instructions, manuals to complete tasks accurately and on schedule.
- Ability to learn from directions, observations, and mistakes; and apply procedures using good judgment.
- Ability to use discretion and maintain sensitive and confidential information.
- Ability to work independently or part of a team; ability to interact appropriately with others such as County officials, employees, vendors and the general public.
- Ability to work under supervision, receiving instructions/feedback, coaching/counseling and/or action/discipline.
- Adaptability to change in the work environment, managing competing demands and ability to deal with frequent changes, delays or unexpected events.
- Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Proficient skills using Microsoft Office programs including, but not limited to: Word, Excel, Access, and Outlook required. Proficiency may be tested.
CONDITIONS OF EMPLOYMENT:- Prior to starting employment, the candidate must complete a satisfactory background check. The background check is understood to encompass all forms of pre-employment screening, including but not limited to: drug screen, physical, criminal background, driving record, sex offender registry, education, training and licensing verification, employment history, credit check, and professional and personal references.
- Must possess a valid State of Michigan operator license and maintain this license throughout employment in this position.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodations. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Speak to others to convey information effectively.
- Read, interpret and understand procedures, rules, technical information, instructions and manuals.
- Hear and understand information presented through spoken words and sentences.
- Specific vision requirement includes close vision, distance vision, color and depth perception.
- Use hands to operate a computer, handle materials and operate equipment.
- Push or pull carts, reach with hands and arms forward, above and below shoulder level.
- Lift, move or carry objects, equipment and supplies weighing up to 25 pounds.
- Sit, bend, stoop, crouch, crawl and kneel in an ergonomically correct manner.
- Stand and walk, climb stairs.
- Normal office hours are from 8:00 a.m. through 4:30 p.m.
- Generally works in a normal office environment.
- The noise level in the work environment is moderate with many interruptions.
Disclaimer: The statements contained in this job description are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not to be construed as an exhaustive list of all job requirements or duties performed. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: It is the policy of St. Clair County not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, disability that does not prevent performing essential job functions or because he or she is a protected veteran.
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