Business Control Manager - Audit & Technology Compliance and Operational Risk
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Summary:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.
Global Technology Business Management and Controls (GT BMC), Audit and Technology Compliance Operational Risk (TCOR) Engagement function supporting Global Information Security (GIS) Audit and TCOR assessments is seeking a self-starter who is motivated, passionate, thrives in a fast-paced culture, balances priorities, drives delivery, flawless execution, and enjoys team successes.
This manager position is responsible for oversight of a team as well as coordination of complex technical internal audits and global compliance and operational risk (GCOR) reviews with GIS or horizontal in nature that span across multiple Chief Information Officers (CIOs) within Global Technology. Applies technical knowledge to understand and address audit/GCOR questions, coordinate appropriate responses from technical subject matter experts, manage assessment flow and timeline from start to completion. Work closely with subject matter experts, and business partners to analyze assessment questions, understand and review technical evidence returned, ensure complete and accurate responses, and execute review and analysis of identified control deficiencies to drive to appropriate disposition. Interfaces with all levels of organization to ensure appropriate management involvement, awareness and understanding of risk, regulatory requirements, and impacts. Works under minimal supervision, managing audits, and GCOR reviews and assessments requiring strong understanding of audit processes and procedures.
Job Responsibilities:
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
- Oversight of a GIS portfolio of audits/GCOR assessments
- Manage the performance and productivity of team members
- Coordinate complex/technical Corp Audits and Technology Compliance and Operational Risk (TCOR) reviews
- Review and QA of audit dashboard for accuracy/completeness
- Act as initial point of escalation for any process challenges and/or Audit Observations
- Consult team members when significant audit observations require higher level of support
- Produce periodic Executive Reporting and present the reporting at CIO SLT Risk Forums.
- Build and maintain relationships with align GIS as well as with Assessor Organizations (Audit & TCOR)
Managerial Responsibilities:
This position will have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
- Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals
- Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement
- Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions
- Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues
- People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance
- Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions
- Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization
- Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work
Required Qualifications:
- 7+ years of experience with audit, exam management, and/or compliance (or similar experience)
- Experience in managing a team to produce successful results
- Proven Risk Leader with exceptional analytical and critical thinking abilities; knowledge of risk management/risk framework; ability to identify, escalate, and debate risk
- Ability to synthesize the complex into meaningful messaging to drive timely decisions, knowing when to engage others for additional input, and when to act independently
- Strong relationship management skills to navigate the complexities of aligning stakeholders, building consensus and resolving conflicts in a large, distributed organization; proven ability to influence peers/stakeholders
- Proven ability to manage multiple and often competing priorities in a global and fast paced environment
- Ability to communicate in a clear and concise manner, influencing the opinions and actions of key stakeholders and gaining their trust
- Detail oriented with an ability to review documentation for accuracy and report on the status of risk reviews
- Understanding of the components and application of internal control frameworks including the requirements under SOX, COBIT and COSO
Desired Qualifications:
- IT degree preferred or substantially equivalent experience
- Experience in banking technology
- Understanding of technology controls and control frameworks
- Experience with distributed and mainframe technology environments
- Tableau/Strong SharePoint skills
- Strong Windows Office skills (Word, Excel, PowerPoint)
- Any Risk or Audit certification (CISA, CISSP)
Skills:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Decision Making
- Monitoring, Surveillance, and Testing
- Problem Solving
- Quality Assurance
Shift:
1st shift (United States of America)
Hours Per Week:
40
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