Department/Program: Housing & Homeless Services
Reports To: Director
Supervisory Responsibilities:
Mission Statement:
Bay Cove Human Services partners with people to overcome challenges and realize personal potential.
Job Summary:The Case Manager provides high quality, culturally sensitive, person-centered intensive case management services utilizing evidence-based practices of motivational interviewing, trauma-informed care, and harm reduction principles and employs creativity and perseverance when necessary to engage individuals toward their housing goals. The Case Manager contributes to Bay Cove’s mission by engaging and empowering individuals to meet their personal housing goals.
This is a non-exempt position.
Essential Functions of Position:
- Upon intake and at least annually thereafter, assess participant concerns and/or barriers to housing including, but not limited to, financial instability, legal issues, behavioral and physical healthcare needs, substance use disorders, employment, and housekeeping.
- Engage participants to create person-centered, strengths-based, and individualized service plans (ISP), to be periodically evaluated and updated as necessary/appropriate, but at least once every 90 days.
- Assist individuals with housing search including contacting prospective landlords and/or management companies, accompanying individuals to view and apply for units, and attending appointments at housing agencies.
- Assist individuals with move-in transition supports including furniture and furnishings assistance, budget support, and other resources and services as needed.
- Provide assistance and advocacy for participants working to secure benefits such as SSI/SSDI, Veteran Disability, SNAP/EAEDC, unemployment, health insurance, fuel assistance, and other related services and support connection to educational, employment, and social opportunities.
- Develop individualized crisis intervention plans for each participant and provide strengths-based interventions with individuals experiencing psychiatric distress or other acute crises directly or in collaboration with others as needed.
- Conduct home visits and maintain on-going relationships with program participants to assess housing stability, provide needed intervention, and promote engagement in community based supports and services.
- Educate, coach, and reinforce activities of living skills (ALS), including, but not limited to personal hygiene, budgeting, cooking and leisure time activities, including assisting participants with banking, shopping, laundry, and other ALSs as needed or requested.
- Complete all data entry and record keeping in a thorough, accurate, and timely manner including ISPs, consents, incident reports, case notes, and referrals.
- Develop partnerships and collaborations with internal and external service providers to ensure receipt of comprehensive services.
- Other job related duties as assigned.
Requirements for the position:
- Bachelor Degree required.
- At least two years case management and/or direct care experience in areas such as homeless services/housing search, substance use treatment, mental health, and/or harm reduction services.
- Familiarity with affordable housing and housing subsidies preferred.
- Knowledge and experience with service agencies and resources for low-income and/or homeless individuals and families preferred.
- Demonstrated use of appropriate independent judgment to determine appropriate course of action in resolving problems and in emergencies.
- At least intermediate proficiency with word processing and other computer functions using Windows, Word, and Google Email and Apps required.
- Demonstrated professional writing, communication, interpersonal, and organizational skills.
- Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.
- Candidates with lived expertise are encouraged to apply.
- Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages - Bilingual Spanish/English preferred.
Personal Characteristics:
- Utilizes a flexible and responsible work style that meets evolving needs of the agency.
- Works with integrity and respects the dignity and value of all individuals.
- Exhibits mission through job knowledge, pride in work role, and advocacy.
- Promotes diversity and inclusion of all individuals.
- Works in a collaborative, compassionate manner with stakeholders/partners.
Physical Requirements:
- Ongoing detection and interpretation of information on documents, monitors, and labels and accompanying response, as well as to identification of equipment and supplies.
- Frequent interaction with providers, colleagues, customers, persons served, and visitors requiring the employee to communicate, as well as detect and interpret information, needs, and issues quickly and accurately, occasionally during emergency situations.
- Frequent communication of accurate information, instructions, and ideas so others will understand.
- Operation of equipment with precision and accuracy. This includes frequent phone and computer use for documenting services, accessing needed information, etc.
- Bending to retrieve, lift, and carry supplies and equipment up to twenty (20) pounds.
- Frequent movement throughout the program and/or community to access, obtain, or distribute supplies (sometimes pushing or pulling equipment), and interact with persons served.
- Undertake lifesaving efforts by conducting CPR via the provision of chest compressions and rescue breathing as needed until relieved by medical professionals.
- Requirement to remain in a stationary position for an extended period of time as needed.
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