The primary role of the Regional Education Specialist will be to educate, train and provide clinical support for all WillowWood products and services, to outside practitioners, distributors, vendors and internal personnel. In addition, the Educational Practitioner will provide technical support on the full line of WillowWood products. The Educational Practitioner will work both independently and within a team environment, taking responsibility for educational programs, technical support and clinical input where needed. Travel is an essential part of this position and is estimated at 50 to 75% of the time.
Essential Responsibilities of the Job:
- Provide prosthetic clinical support to the Commercial Team, Customer Service Representatives, Regional Account Managers (RAMs) and other WillowWood departments as necessary.
- Provide email, telephone and face-to-face technical support to customers on complete line of WillowWood products.
- Work closely with Director of Sales operations and National Sales Director to develop US customer relationships to deploy education resources where necessary.
- Participate in development and delivery of Educational at National, Regional, and State meetings. As well as in-customer training when necessary.
- Development and delivery of on-line computer training programs.
- Work closely with Product Management and Research and Development, by providing input regarding existing product improvement and new product lines when necessary.
- Working with and interacting between various teams and departments to achieve educational objectives and responsibilities.
Essential Skills Needed for the Job:
- Experience with clinical patient interaction.
- Strong knowledge of Prosthetic and Orthotic components and their technical applications.
- Experience and knowledge of prosthetic casting technique, digital imaging, modifications and common fabrication techniques.
- Strong working knowledge and skills utilizing Microsoft Office (Powerpoint, Excel programs etc.).
- Knowledge of CRM programs, e-mail and other media presentation suites.
- A minimum of 5 years experience in Prosthetics and Orthotics as a practicing CPO.
- Well-developed and strong communication skills.
- Excellent interpersonal skills with the ability to interact productively with a wide variety of internal and external people and personality types.
- Ability to travel 75% of the time.
- Public speaking and presentation experience needed for conducting seminars and other training sessions.
- ABC and/or BOC credentialed.
Scope of the Job:
- The position offered is part of the Commercial Team. It involves the training and education in all of the WillowWood products (traditional, advanced and computer aided); to customers, sales and marketing staff and clinicians.
- Frequent travel and public speaking is involved, especially focusing on Exhibition/Clinical meetings at the National, Regional and State levels, where the responsibility is to present training programs to the attending audience.
- Frequent technical calls, involving product and services support, leading to direct contact/problem solving with customers and clinicians.
- The position requires periodic clinical input to new product development and existing product enhancement, working closely with the Clinical Testing and Engineering Departments.
- Potential direct input and responsibility for creating educational presentations and materials for use in multiple departments, disciplines, and formats.
Equal Opportunity Employer: Veteran, Disability
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