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Patient Access Team Lead - Cox North Emergency Department

CoxHealth • Springfield, MO, United States • $200k - $250k / year • 2w ago

Summary

Best in Class Work Environment
- 5x Modern Healthcare Best Places to work
- America’s Greatest Workplaces 2023 – Newsweek
- Best Employers for New Grads 2023- Forbes
- Greatest Workplace for Women 2023 - Newsweek
Benefits
- Robust, fully customizable benefits package including Medical/Vision/Dental and more!
  - No cost eCare visits
  - Employer-provided mental health services for employees and eligible family members
- Retirement with employer match up to 5%
- Tuition discounts and reimbursement available for continuing your education
- CoxHealth Fitness Center and Child Care discounts
Job Summary
The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.
The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager. The Lead may use independent judgment in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.
Job Requirements
- Education
  - Required: High school diploma or equivalent
- Experience
  - Required: At least 6 months related patient access team experience with proven aptitude, knowledge of current procedures and demonstrated skill in assisting others; or, must be at least 1 year prior patient access experience if with another team or organization.
- Skills
  - Excellent customer service and interpersonal skills
  - Strong computer and relevant application use skills
  - Ability to assist and teach others
  - Detail-oriented with the ability to spot errors and trends
  - Demonstrates initiative and self-motivation
  - Demonstrates understanding and consistent practice of need for privacy and confidentiality
- Licensure/Certification/Registration
  - Preferred: CHAA or CRCR