Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.
Job Responsibilities:
- Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience.
- Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience.
- Participates and assists in events that reflect the unique communities we serve.
- Counsels patients and answers questions regarding usage of medicine, side effects, interactions, and more.
- Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Ensures the pharmacy operates in accordance with regulations, company policies and standards.
- Collaborates with Store Manager to define and develop new strategic business opportunities.
- Maintains information technology knowledge of pharmacy systems.
- Ensures insurance claims are processed accurately to prevent payment rejections.
- Follows-up with medical providers to clarify prescribed medications.
- Performs clinical and wellness services such as immunizations and diagnostic testing.
- Manages the maintenance and improvement of the pharmacy department.
- Prepares and submits all records, reports, and documentation required by state and federal laws.
People & Performance Management:
- Collaborates with Store Manager on pharmacy staff hiring and compliance with employment laws.
- Partners with Store Manager to establish expectations and goals.
- Addresses employee relations concerns and maintains team member morale.
Training & Personal Development:
- Maintains required licensing and certification.
- Enhances knowledge and skills related to pharmacy and healthcare.
- Completes education credits and training as required.
- Seeks professional development through feedback and mentorship.
Job ID: 1506788BR
Title: Pharmacy Manager
Company Indicator: Walgreens
Employment Type: Full-time
Job Function: Retail
External Basic Qualifications:
- BS in Pharmacy or Pharm D Degree from an accredited educational institution.
- Current pharmacist licensure in the states within the district.
- Certified Immunizer or willing to become one within 90 days of hire.
- At least 1 year pharmacy experience.
- Experience performing prescription dispensing activities.
Preferred Qualifications:
- Supervisory experience planning, organizing, and directing the work of pharmacy staff.
- At least 6 months pharmacy experience with Walgreen Co.
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