Description
Function
Community Health Worker (CHW) will work with specific target populations on identifying and addressing Social Determinants of Health (SDoH). CHWs will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes.
Under the direction of the Nursing Leadership, Care Coordination Nurse Manager, and the Nurse Care Coordinators, the CHW will provide patient support and specialized assistance at all Fenway Health clinical locations.
Principal Duties and Responsibilities:
Care Coordination
- Support the Nurse Care Coordinators with care coordination requests
- Provide coverage of care coordination duties as needed
- Assist patients with completion of paperwork
- Provide patients with updated and accurate information regarding care coordination services
- Actively build good working relationships with clients and colleagues
- Assist patients with applications for enrollment in programs as needed
- Document in EHR for each patient interaction
- Assist department with care coordination administrative tasks
- Make outgoing phone calls to community resources as needed
- Distribute program materials to clients via mail as needed
- Convey the purposes and services of a program to the patient population
- Help patients develop health management plans and goals
- Follow-up with health management/care plans with both patients and providers
- Coach patients in effective management of their chronic health conditions
- Assist patients in understanding care plans and instructions
- Document activities, service plans, and results while adhering to policies and procedures
- Establish positive relationships with participants and provide feedback
- Assist patients in accessing health-related services
- Facilitate communication and coordinate services between providers
- Motivate patients to be active participants in their health
- Build and maintain positive working relationships with clients, providers, and staff
- Continuously expand knowledge of community resources and services
Attends to healthcare issues of specific populations
- Provide age-specific, culturally responsive care per Fenway Community Health policy
- Work with the care team to complete processes for patient benefits
- Conduct outreach and coordinate with medical case managers
- Provide high degree of customer service
- Outreach to patients for necessary information
- Handle sensitive medical and behavioral health information
Provides health education
- Provide community health education
- Provide patient education related to their medical and psychosocial needs
- Maintain knowledge of vaccines, medications, and other therapeutic interventions
- Access Nursing Department resources for up-to-date information
- Maintain knowledge of Fenway Health policies and community resources
- Assist in training other employees in the medical department
Effectively communicates with patients and co-workers
- Work with diverse individuals to reduce cultural and socio-economic barriers
- Demonstrate competency in EMR, Microsoft Outlook, etc.
- Participate in staff meetings and Nursing meetings
- Meet with team members during assigned work hours
- Understand and abide by HIPAA regulations
- Demonstrate commitment to strong customer service
- Work as a team member
Meets Agency Participatory Expectations
- Participate in quality improvement efforts
- Adhere to agency and departmental policies and procedures
- Participate in quality assessment and improvement activities
- Maintain patient and client confidentiality
- Adhere to safety policies and procedures
- Attend required meetings, trainings, and professional development
- Maintain professional competence necessary to perform job responsibilities
- Serve on agency committees when requested
Performs other related duties as required
Requirements
- High School Diploma
- Knowledge of MS Office suite, particularly Excel and Outlook
- Strong organizational and attention to detail skills
- Ability to handle multiple tasks and prioritize duties
- Ability to work harmoniously with diverse groups
- Willingness to contribute towards Fenway’s anti-racist efforts and promote a culture of equity, diversity, inclusion, and belonging.
Preferred Qualifications:
- AS or BS in psych/public health or related field
- Office management experience
- Experience with LGBTQ patient populations
- Work addressing SDoH
- Relevant administrative experience in a Behavioral Health/Public Health and/or medical setting
- Experience working with ethnically, culturally, and racially diverse staff
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.
We offer competitive salaries and an excellent benefits package, including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from historically underrepresented communities are strongly encouraged to apply.
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