Position Highlights:
- Location: Evanston, IL
- Full Time/Part Time: Full Time
- Hours: Monday-Friday, 8am -5pm
- Required Travel: Travel to other sites based upon department needs
A Brief Overview:
Assists the Manager, Central Scheduling in organizing the daily activities of the department. Acts as a resource person for employees. Monitors the quality indicators of Central Scheduling and recommends changes as necessary. Serves as a role model by adhering to the Edward "We Wills" and supports these behavior expectations from team members.
What you will do:
- Assists the Manager in organizing activities of the Central Scheduling Department to optimize efficiency of daily operations. Monitors QA audit results and historical and real-time phone reports. Recommends changes as necessary.
- Supports the training of new Central Scheduling Specialists and identifies/provides training opportunities for staff on an ongoing basis.
- Works with Manager to coordinate staffing schedule/PTO approval to ensure appropriate staffing levels for the anticipated workload. Sends daily updates to staff regarding team attendance. Provides coverage as needed due to call-offs, insufficient staff coverage, etc. Maintains scheduling module within computer system to reflect current scheduling availability, information and instructions.
- Assists OMU (Order Management Unit) Clerk/Central Scheduling specialist as warranted in following up on orders that require clarification or additional information and obtains a compliant written order.
- Provides assistance/assigns staff in processing POM (Physician Order Management) as needed to assist OMU clerk.
- Schedules and reschedules patients for all tests and procedures that require appointments. Gives prep instructions, pre-registers patients and discusses financial information with patient as warranted. Insures that all orders comply with department policy. Works with clinical departments in coordinating the rescheduling of patients when resources become unavailable. Notifies staff immediately regarding these closures.
- Checks all unattended department telephone lines for messages, oversees process for callback book and ensures all telephone calls/voice messages are returned in a timely manner.
- Knows and understands the current team and individual metrics/goals outlined in the annual performance appraisal and works with staff to achieve those goals by monitoring individual staff performance/phone volume and activity and providing direction as needed on a daily basis.
- Keeps team informed of daily scheduling stats.
- Participates in team/organizational meetings and conducts meetings designated as appropriate by the managers.
- Works with clinical and revenue cycle modalities on resolving scheduling issues/errors. Involves scheduler as needed to provide education to eliminate further errors.
- Performs other duties as assigned.
What you will need:
- Associates Degree Business Education Preferred Or
- Associates Degree Health Administration Preferred
- 2 Years Call Center or Customer Service experience
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
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