HCA PROGRAM SUPERVISOR IIIn addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 – 4.00% increase.
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
This recruitment is
open to the public for a minimum of five (5) business days and will remain open on a continuous basis until 11:59 p.m. (PST) on the day the needs of the County are met. Qualified applicants are encouraged to apply immediately.
THE AGENCYThe
County of Orange Health Care Agency (HCA) is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family, and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Administrative Services, Behavioral Health Services, Correctional Health Services, Specialized Medical Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community.
THE OPPORTUNITYThere are two (2) immediate vacancies within HCA: one (1) with BHS and one (1) with PHS.
The HCA Program Supervisor II (PS II) within
BHS, O&E is responsible for supervising staff providing services in the community. The PS II will be out in the field 60% of their time conducting training for new outreach workers, role-modeling outreach techniques, leading priority projects, and working with staff on complex cases. The PS II acts as a liaison with community and service providers, including attending meetings and representing the program on planning committees, preparing correspondences, reports, and program documentation, conducting quality management activities, and advising staff on participant cases.
Responsibilities of the PS II may include, but are not limited to:- Demonstrating best practices in the field to outreach staff to ensure quality of service.
- Reviewing documentation for completeness, quality, and compliance with County standards.
- Facilitating ongoing case conferencing and providing guidance on difficult cases to monitor delivery of program services.
- Providing back-up coverage for the HCA Service Chief.
- Supervising case management services, including the development of individualized action plans, monitoring outcome data, documentation, and appropriate referrals and linkages.
- Assisting with triaging phone calls and assigning to staff for field response.
- Participating in collaborative partner meetings to develop regional services and resources.
- Answering community calls in a timely manner and ensuring information provided is accurate and reliable.
- Completing staff performance evaluations; planning work schedules; communicating direction and expectations; troubleshooting concerns.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIESFor BHS, O&E, the ideal candidate will possess two (2) years of professional experience working with individuals experiencing homelessness or in a health setting for physical, behavioral health, or recovery, with at least one (1) of those years spent conducting fieldwork and handling crisis situations. Two (2) years of supervisory experience is highly preferred but not required.
For PHS, LOHP, the ideal candidate will possess one (1) year of community planning experience. A master’s degree in Public Health, Public Administration, Social Work, or related field is preferred, but not required.
MINIMUM QUALIFICATIONSPlease click
here to learn more about the minimum qualifications for the HCA Program Supervisor II position.
PHYSICAL AND MENTAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONSPhysical RequirementsVision sufficient to read standard text, read a computer monitor and to drive; speak and hear well enough to communicate clearly and understandably in person, over the telephone, and in small groups; independent body mobility to stand, sit, walk, stoop, and bend to access a standard office environment; manual dexterity to use hands, arms and shoulders repetitively to operate a keyboard, to write, and drive a vehicle. Ability to stand and walk for long periods of time.
Mental RequirementsPossess the ability to independently reason logically to analyze data, reach conclusions and make recommendations; possess the ability to remain calm and appropriately focused in rapidly changing and difficult situations involving conflict, complex issues, controversy, and diverse stakeholder groups and interests; possess the ability to deal calmly and effectively with emotional interactions.
Environmental ConditionsWill be required to interact with clients/patients in emotional and occasionally hostile situations; work in the field or in an office environment and/or a secure facility; drive to community sites and to meetings; occasionally work evenings/weekends to attend meetings/special events.
RECRUITMENT PROCESSHuman Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via e-mail of their status in the process.
Application Screening (Refer/Non-Refer)Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job.
Eligible ListOnce the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
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