Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant.
LSF is looking for a talented Quality Management Specialist who wants to make an impact in the lives of others.
Purpose & Impact:
As a key leader in our quality management efforts, the Quality Management Specialist takes full ownership of the continuous quality improvement processes within the program, applying critical thinking to the quality improvement process at LSF. The Quality Management Specialist has a keen attention to detail, driving quality initiatives with a proactive approach, and ensuring that every aspect of our services meets the highest standards. The Quality Management Specialists ability to guide and influence others will be crucial as they are integral to accreditation efforts, leading cross-functional teams, and making data-driven decisions.
The Quality Management Specialist will work with program management, LSF QA, and staff on-site to implement performance improvement initiatives and corrective action plans. The Quality Management Specialist assists in the execution of the program's Performance and Quality Improvement Plan (PQI) which aligns with LSF's CQI Plan. This includes the review of all program specific policy and procedures, contract and grant management outcomes, client outcomes, program service delivery effectiveness and risk prevention and safety activities including requirements for all key funders.
Essential Functions:
- Assists Regional Director, program leaders, and other staff with organization and maintenance of complex files, including but not limited to, confidential client files and statistical information. Revises forms as requested and/or needed.
- Participates in reviews and analyses as a subject matter expert, serving as a resource to other team members and leadership.
- Leads and participates in program and agency-wide continuous quality improvement (CQI) and Performance Quality Improvement (PQI) initiatives through participation on initiative workgroups/committees.
- Lead accreditation maintenance and reaccreditation activities for the program in coordination with LSF Quality Assurance Department.
- Liaison and coordinate with external monitoring bodies to analyze and report on the results of external monitoring.
- Ensures the monthly billings for designated programs are accurate. Reviews billing prior to submission to Central Services or Contract Managers. Maintains demographic data from monthly status reports.
- Functions in team setting with a willingness to cross train, assist program staff with intakes, potential discharges, discharges, transitions of youth to and from LSF residential programs and timely data entry as needed and/or assigned.
- Tracks, monitors and ensures compliance with contract and performance measures.
- Tracks, monitors, and ensures compliance with staff training requirements in coordination with the Shelter Manager.
- Leads corrective action planning and performance improvement planning efforts for program.
- Assists in training of direct care staff and shelter/residential managers to ensure contract and regulation requirements. This would include on the job training and youth file preparation and maintenance of youth files.
- Weekly monitoring of residential program(s) for maintenance, safety issues, log documentation (meds, visits etc ), file organization and compliance with contract requirements.
- Ensuring compliance with all funders, local, state, Quality Assurance Standards.
- Plan, coordinate, and facilitate quarterly peer record reviews and compile aggregate reports for leadership team in coordination with LSF QA Department.
- Participates in the Florida Network monthly QI/Program meetings and updates management team as indicated.
- Represents agency and maintains Peer Reviewer status with Statewide CINS/FINS contract requirement.
- Responsible for the identification, investigation, and reporting of all program-related critical/serious incidents and reports incident and event data according to key funder, state licensure, and LSF requirements.
Physical Requirements:
Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as required to other LSF programs through out the state of Florida.
Education:
BA/BS required. Masters' degree in human services is preferred.
Experience:
Must have a minimum of 3-5 years job related experience, including 2-3 years in Quality Management. Experience with an accreditation process is required for this role.
Skills:
Must possess demonstrated leadership and administrative abilities; be able to develop and monitor contracts; be able to work effectively with others; be a good team player; present self well in public; be an effective communicator; and function well with a minimum of supervision. Must have Microsoft Office proficiency.
Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
Medical, Dental and Vision
Teladoc (24/7 online access to doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement
Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.
