Description
Job description
Portland Veterinary Emergency and Specialty Care (PVESC) is building a place where our team members can thrive, grow, and learn as they help us provide exceptional veterinary care and client service. If you want to be part of that kind of place, we want you to join our team and help us continue to create it.
PVESC is a growing 26 doctor emergency and specialty veterinary practice including surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology. There is no limit to what you can learn here, and what level of success you can achieve.
PVESC has a current opening for a full-time Client Service Supervisor. Previous client service experience is necessary for this position. Client Service Representatives (CSRs) are an integral part of our practice. Through kindness, diligent attention to detail, great computer skills, and the desire to help the client in every way possible, our CSRs strive to make the client's experience the best it can be. Working closely with our Director of Client Relations, Client Service Supervisors oversee our CSR teams.
The Client Service Supervisor is responsible for ensuring and delivering a consistent high level of client service while maintaining day to day operations through effective coordination of team members. This role involves collaborating closely with other department supervisors as well as hospital leadership to enhance the quality of service provided and support the overall success of Portland Veterinary Emergency and Specialty Care. Other key responsibilities of this position include scheduling, training, problem solving, and the continued growth and development of our team.
PVESC is committed to valuing you by offering compensation commensurate with experience, and an impressive benefit plan. We are a team driven workplace where team members get to contribute their thoughts, ideas and energy to our collective success. We use a collaborative approach to leadership and decision making that allows our teams to be involved in creating their best and happiest work life. You will build friendships as part of a compassionate and supportive team and give back to the community through continuing education events and community outreach like Pet Rock in the Park, and annual outdoor pet-friendly event in Portland featuring live bands, and much more.
If you want to be part of something special, do meaningful work, connect with an amazing high performing team and help us as we empower our team members to reach even higher, then we want to hear from you.
Requirements
Customer / Client service experience is required, preferably in a supervisory role.
Veterinary experience is nice, but not required.
