Job Summary: Under limited supervision, measures pupil distance and bridge width, adjust eyeglass frames and assist patients in selecting optical items to conform with corresponding optical prescriptions and established procedures.
Essential Responsibilities:- Assists members with the selection of frames and lenses through education and uncovering lifestyle needs.
- Takes orders for eyewear and miscellaneous optical and contact lens items.
- Dispenses and adjust eyewear and ophthalmic appliances.
- Makes minor repair, adjustments of eyewear to include additional optical benchwork.
- Takes accurate facial measurements of members to fit eyewear needs.
- Provides member with information about their eyewear, vision benefits, optical pricing, payment collection and quotations for members.
- Explain product options and optical services.
- Manage and resolve problems regarding member eyewear complaints performing service recovery.
- Maintains a clean, neat, and attractive dispensing, lab workroom and retail frame setting.
- Requests supplies, eyeglass cases, tools, and maintenance of equipment for continuous daily operation.
- Answers member questions promptly and courteously.
- Returns recalled frames/ optical items by the due date.
- Inspects and troubleshoot eyewear to accuracy.
- Consult with provider concerning Rx prescriptions.
- Prepare delivery and receive product from vendor and laboratory.
- Maintain/ order optical supplies.
- Maintain frame/ optical inventory levels.
- Review operational data for optical and optometry services.
- Maintain department logs.
- Contacts member, optical lab and clinics concerning eyewear orders or prescriptions.
- Support training with new or less experienced personnel.
- Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
- Attend conferences, meetings, and in-service training programs.
- Assume other activities and responsibilities from time to time as directed to support patient care workflow and eye health.
- Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
- Other Administrative duties.
Basic Qualifications:Experience- Minimum one (1) year of recent full time optical dispensing experience which may include complete optical lab bench work.
Education- High School Diploma/GED or equivalent.
- Certificate from an accredited Ophthalmic Optics school and/or current ABO certification.
License, Certification, Registration- Optician Certificate OR American Board of Opticianry Basic Certification.
Additional Requirements:- Measure various types of lenses- measures pupillary distance.
- Low vision application.
- Thorough knowledge of current frame fashion trends, strong knowledge in retail sales, contact lens fitting, sales, and service techniques.
- Knowledge of computers.
Preferred Qualifications:- ABO Certification.
- Exceptional interpersonal communication skills.
- Excellent sales and service skills.
- Ability to problem solve, multi-task and flexibility.
Notes:
- Weekends required.
- Will float to all, Riverside MSA locations.
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