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The Bilingual Case Manager provides client case management and service referrals, assisting with stabilization, promoting self-sufficiency, and facilitating long-term integration for clients and/or family members. Services will be provided to vulnerable individuals who have been impacted by traumatic experiences. Direct case management will be provided, often in another language.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct intakes and assessments, initiate service plans for eligible clients, review and close cases in compliance with program protocols.
- Provide program orientations as necessary for staff, volunteers, interpreters, and community.
- Serve as an advocate and resource for refugee, asylee, and asylum-seeker clients and provide equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
- Maintain client case notes and document all client services in a timely and accurate manner, maintaining high quality case file documentation.
- Ensure that program services are provided in accordance with quality assurance standards of the agency, state, accrediting organizations, and HIPAA.
- Comply with all federal, state, and agency contracts.
- Perform other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to provide direct case management services to vulnerable persons in another language.
- Proven experience working with vulnerable populations preferred.
- Broad knowledge of practices, principles, and methods employed in the resettlement of refugees preferred, including a working knowledge and understanding of U.S. Immigration laws and regulations.
- Understanding of local community resources.
- Cross-cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
- Outstanding organizational ability, skills in problem solving, negotiations, decision making, and mediating conflict. Computer skills in Word, Excel, and the use of email and other applications, written communication skills, ability to edit, and the ability to make presentations.
- Ability to explain facts and information to clients for whom English is not a primary language.
- Maintenance of punctuality for work, appointments, and report dates.
- Possesses a valid New Mexico driver's license; has a reliable and consistently available vehicle; and is able to regularly travel throughout the agency's service area by way of interstate highways, and primary and secondary roads. Must carry automobile liability insurance at the level of $100,000/300,000/100,000.
- Demonstrates commitment to the mission, values, and vision of Lutheran Family Services Rocky Mountains.
EDUCATION and/or EXPERIENCE
Associates degree or 2 years of experience in a related field such as social work, human services, humanitarian, mental health or other related field. Equivalent combination of education and experience accepted. Fluency in a 2nd language is a plus.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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