Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect.
“We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others.
Position Summary:
We are looking for a professional, organized, efficient Nurse Manager for our Manhattan site. The successful candidate will provide professional nursing care for Apicha Community Health Center patients, adhering to established clinical standards and practices. The purpose of this position is to manage a team of nursing staff including medical assistants and phlebotomists, to provide nursing care to patients of all ages, gender, cultures, and backgrounds; provide physical and psycho-social support to patients and their significant others; welcome and create an inclusive environment for LGBTQ patients; support and guide members of the clinical team. As a member of the management staff, participate in the planning and development of the Nursing Department and work collaboratively with medical providers and all other members of the multidisciplinary team in managing care for a population of patients.
Major Duties:
Staff Supervision
- Supervises members of the nursing team including RNs, LPNs, Medical Assistants, and Phlebotomists.
- Provides initial onboarding, privileging, and training for RNs, LPNs, Medical Assistants, and Phlebotomists.
- Works collaboratively with Nurse Managers in other sites as a team.
- Provides coverage as needed for both sites.
- Evaluates the performance of team members as requested for performance appraisals.
- Manages paid time off and team scheduling to ensure adequate nursing team coverage for the clinic.
- Provides ongoing supervision and training to the nursing team including Medical Assistants.
- Provides annual appraisals and progressive disciplinary actions including oral/written/final counseling notices to staff as needed.
Direct Care
- Provides coverage of nursing team work as needed.
- Assesses patients’ physical and psychosocial needs including pain assessment, allergies, and objective data.
- Administers prescribed medications, immunizations, and treatments when needed.
- Nursing visits and patient education as needed, providing basic education and information to patients and caregivers, focusing on self-care appropriate to their age and identified learning considerations and needs.
- Triages urgent patient care requests (phone, walk-in, portal communication) as needed.
- Promotes wellness and healthy behaviors through education with patients and caregivers.
- Responds and remains calm during emergency situations, directing the nursing team effectively and professionally during peak periods of activity.
- Provides seminars and in-house training on addressing patient and caregiver healthcare concerns, infection prevention, and healthcare maintenance.
Administrative
- Reviews resumes, screens applicants, participates in and conducts interviews for the nursing team.
- Coordinates supplies and staff for off-site screening and testing events.
- Functions as Vaccine Coordinator for the Vaccine for Children Program.
- Reports positive communicable disease results including COVID results to regulatory agencies.
- Monitors abnormal and critical lab values, follows up with lab provider for TNPs (test not performed).
- Serves as liaison between the lab provider and Apicha to troubleshoot TNP and other lab errors.
- Coordinates and responds to CODE BLUE calls in the health center, documenting the CODE BLUE.
- Is part of the De-escalation team responding to Code Gray notifications.
- Tracks utilization of 340B medication administered in the clinic.
Evaluation of Care
- Evaluates the effectiveness of the care given by the interdisciplinary care team and communicates findings to the nursing team.
- Conducts regularly scheduled meetings with the RNs and LPNs, and weekly meetings with Medical Assistants, as well as individual supervision as needed.
Maintenance of Clinic Equipment and Supplies
- Anticipates and oversees preparation of examination rooms with equipment and supplies required for visits. Assists providers with examination and procedures as requested.
- Assesses inventory for the clinic and orders supplies, vaccines, and other equipment as needed.
Compliance
- Maintains reports of patients’ medical histories, adhering to protocols, rules, and regulations to maintain complete medical records.
- Maintains a hygienic and safe working environment in compliance with healthcare standards and procedures.
- Coordinates Infection Control efforts.
- Conducts initial and annual N95 mask fitting for staff.
- Acts in a professional manner, reflecting the mission of Apicha Community Health Center, demonstrating compliance with all policies, procedures, and federal/state regulations as outlined in the Employee Handbook.
- Adheres to patient confidentiality and Apicha corporate compliance policy.
- Ensures exam and phlebotomy rooms comply with applicable regulations.
- Implements maintenance and interpretation of nursing practice standards.
Collaboration
- Assists with population management by identifying patients lacking preventive health screenings; recommended periodic testing; follow-up appointments (lost to follow-up); treatment or follow-up for actionable test results.
- Creates and implements patient standing orders in collaboration with medical providers.
- Collaborates with Clinic Operations and other departments to ensure high quality and efficient care.
- Collaborates with HR and other administrative offices for employee safety.
QI/QA/Risk Management
- Implements procedures to improve the quality of service and maintain patient flow efficiency.
- Participates in performance improvement activities and supports strategies for improved operations and the provision of excellence in patient care.
- Implements procedures to ensure staff and patients’ safety.
Skills Development
- Participates in ongoing training in cultural competency with special consideration including but not limited to underserved populations and the LGBTQ+ community across the age continuum.
- Maintains nursing competence through participation in continuing professional education and appropriate learning experiences.
Qualifications:
- Must have a current Registered Nurse License in New York State.
- Bachelor of Nursing Degree preferred or Associate degree in nursing with a minimum of 2 years supervisory or management experience.
- At least 2 years’ experience with medical surgical unit and/or pediatric or adult triage.
- Must have the ability to effectively communicate verbally and in writing.
- Computer literate, experience with EMR, preferably with eClinicalWorks (eCW).
- Working knowledge of Zoom, Outlook, Teams.
- Bilingual is a plus (English plus Spanish or South Asian or East Asian or Southeast Asian).
- BLS certification required.
- Ability to work both independently and cooperatively in a team relationship to meet the objectives of the department.
- Ability to take multiple stairs.
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