Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Care Coordination Lead NWR reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics, the Corporate Compliance Program, policies & procedures, guidelines and all other regulatory and accreditation standards.
Under the supervision and in collaboration with the Manager of Care Coordination, this role oversees general department operations, serves as a role model, builds trusting interdisciplinary relationships while engaging in conflict management, coaching, mentoring, and staff development.
Responsibilities:
- 50% time direct patient care coordination/caseload
- 50% time project management/team oversight
- Coordinates daily assignments based on staffing, including re-direction of resources to critical areas dictated by circumstances and staffing patterns; flexing their own caseload to meet the needs of our patients and team.
- Provides support, guidance, and suggestions to team members by overseeing and problem solving for our Complex Case Management patient population. Steps in to assist as needed to ensure facilitation of timely discharge while meeting patient care requirements.
- Collaborates with the Manager of Care Coordination to provide the team with a supportive environment that fosters teamwork, ongoing professional development, and personal health and well-being.
- Provides ongoing feedback related to team members' performance to the Manager while coaching and mentoring staff.
- Provides input into Associate reviews and attends annual evaluations as indicated.
- Actively participates in the interview, orientation, competency assessments, and performance management processes for the team.
- Assists the Manager in overseeing and ensuring the quality and outcomes of work performed by the team, providing team support when indicated to achieve established goals.
- Ensures team members operate in accordance with departmental processes and current standards of the Joint Commission, as well as all federal, state, and regulatory governing bodies.
- Assists with team meetings - scheduling, agenda development, and facilitation.
- Organizes and facilitates in-service training for team members.
- Maintains open communication with the Manager of Care Coordination and keeps the Manager apprised of important issues and concerns that arise on the team.
- Works in collaboration with Utilization Review to maintain efficient and seamless processes of the Care Coordination department as a whole.
- Project Management involvement including leading or participating in performance improvement initiatives as directed by following an established performance improvement model.
- Works collaboratively with Northwestern stakeholders to identify opportunities for improvement and implement best-practice solutions in areas such as patient, physician, and associate satisfaction, clinical outcomes, and financial performance. Facilitates gathering, analyzing, and presenting data in order to monitor outcomes.
- Performs other duties as assigned by the Manager of Case Management.
Qualifications
Required:
- Master's degree in a Human Services related field or Bachelor's degree in Nursing. Will consider Bachelor's degree in a Human Services related field.
- LCPC/LCSW/or RN
- AHA BLS Certification obtained within 6 months of accepting position.
- Meets all Case Manager/Social Service competencies.
- Exudes confidence, professionalism, and optimism when leading others in the workplace.
- Knowledge of insurance guidelines, CMS requirements, and other payor source requirements.
- Knowledge of local psychosocial and community resources.
- Physical ability to perform functional requirements as detailed.
Preferred:
- Minimum of 3 years of nursing or behavioral health experience in any setting, but acute care setting preferred.
- Minimum of 3 years of supervisory or management experience.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
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