Population Health: Telehealth Coordinator (Southeast/South Central)
United States, Minnesota, Minneapolis
Oct 24, 2024
Description
Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.
Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career.
Wage: starts at $22+/hour, depending on experience
Location: Southeast & South Central Area (coverage area: Minneapolis, Bloomington, Richfield, Inver Grove Heights, South St. Paul, Woodbury, Cottage Grove, Afton, Hastings, Hampton, Farmington, Apple Valley, Eagan, Mendota Heights, Burnsville, Lakeville & surrounding). Plus mileage reimbursement of .67 cents per mile.
Schedule: minimum of 10 hours/week up to 40 hours/week (this position has an option of being part-time or full-time)
Lifespark Benefits Include:
- Annual Reviews/Raises
- Paid Time Off - Vacation Time
- Medical, Dental, Vision benefits for Full Time Hires
- Short-Term Disability & Long-Term Disability Insurance
- Life Insurances
- 401k + Company Match for full-time and part-time employees
- Referral bonuses
- Career path to other positions within our growing company!
Position Functions and Responsibilities:
- Has the knowledge and skills necessary for carrying out practical care assignments.
- Serves as a member of the Community Based team and provides care to the community panel of members.
- Completes assigned duties and responsibilities which involve performing nonstandard and specialized personal care activities and requires a broad work experience and skills.
- Responsible for the member site facilitation of the clinical, business and technical aspects for telehealth applications using video-conferencing technologies.
- Demonstrates knowledge and skills to perform personal care and assistance activities related to the tele-health visit, primary care visit, or nursing telephone care.
- Performs administrative tasks related to patient scheduling, supplies, collection of pertinent data for regular and one-time reports.
- Accurately reports and records all pertinent screens, medical histories, assists with medication reconciliation, clinical reminders, vital health information in the medical record.
- Communicates significant findings to the provider or Life Manager.
- Prepares the member and telehealth room with the appropriate equipment and supplies.
- Shares responsibility for ensuring that the medical equipment is functional, properly cleaned, and safe.
- Reports any evidence of malfunctioning or problems to IT department or clinical supplies.
- Orients the member to the tele-health process and equipment.
- Assists with the tele-health visit during the diagnostic interview, exam, procedure and follow up plans.
- Coordinates and supports Clinic Back Office telemedicine coordinators/schedulers regarding provider and member scheduling changes, appointments, and logistical issues.
- Prepares the member for discharge from telehealth services ensuring they understand the next step in their care.
- Accurately assists with workload capture basic for the visit's completion.
- Complies with all safety and security regulations related to member care.
- Use appropriate personal protective equipment when required.
- Performs other clinical and administrative duties as assigned specific to the unique workload and staffing demands of the Community Based Population Health group.
- Must be able to work independently and remain calm in a fast-paced environment.
- Customer Service: Listens to the members to correctly identify and assist in resolving member-related issues.
- Maintains confidentiality and privacy of member related verbal, electronic and printed communication.
- Provides compassionate and considerate care to members and their families.
- Functions as a team level patient advocate by identifying resources for members and families.
- Communication: Establishes effective and timely methods of communicating pertinent member findings with other team members and consultants.
- Attends and participates in team meetings, telehealth coordination meetings to enhance communication and performance improvement activities.
Experience and Education:
- At least 1 year of experience working with complex geriatric clients in community, congregate, and/or home-based environment.
- Graduate of certified nursing assistant or vocational nursing program preferred, but not required.
- Experience participating in clinic level, service line and educational and performance improvement activities and committees.
Contact Lifespark Now!
Donna Vang, Talent Acquisition Specialist
Email: dvang@lifespark.com
Phone: 952-955-7862
Book a time to Chat: Lifespark - Donna (office365.com)
It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours.
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