In a clinical setting, performs a variety of patient service and administrative duties and office work. Typically requires experience. May coordinate tests, referrals, and appointments. May assist with training and guidance of staff.
Job Specific Responsibilities:
- Performs patient service and administrative duties and office work.
- Coordinates diagnostic tests referrals and tracks appointments visits and authorization.
- Verifies Insurance.
- Collects data and generates quality assurance reports.
- May provide cross coverage to other practices and/or positions, as appropriate.
- Provides basic information to patients.
- Orders Medical Records.
- Registers and re-registers Patients.
- Schedules Patient appointments using an automated or manual system.
- Ensures patient forms are completed accurately.
- Verifies Patient Demographics/EDI Insurance Verification.
- Collects Co-Pays.
- Assists with training/orienting of new staff.
- Order Entry.
- May include duties and responsibilities of the Office Assistant and the Patient Services Coordinator I.
- Performs and participates in special projects as directed.
- Acts as a liaison with other hospital departments and PHS affiliates.
- Provides functional guidance to Levels I & II EE's.
- Participates in department or hospital wide committees.
Qualifications
Required:
- Word Processing Skills. Knowledge of spreadsheets and database systems. Accurate typing. Understands HMO, managed care, and various coverage options. Strong communication skills, both oral and written. Ability to prioritize work.
- Minimum of 3 years related experience, preferably in a clinical setting or Patient Services Coordinator I could move into this level within 1-3 years based on demonstrated proficiency.
- HS Diploma required.
Preferred:
- Completion of a certificate and Associate degree preferred in business related or medical assisting program or equivalent.
Primary Location: MA-Salem-SLM Salem Hospital
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