At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.
Location: 100% Remote. Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.
Employment Type: Employee
Employment Classification: Regular
Time Type: Full time
Work Shift: 1st Shift (United States of America)
Total Weekly Hours: 40
Additional Locations: Pennsauken - 6991 North Park Dr.
Job Information:
Summary: The Triage RN role is designed to function in a centralized, remote telephonic model that supports the Virtua Medical Group practices by performing initial assessment and advisement for patients seeking care. Industry-standard criteria will be used along with decision-support algorithms to ensure consistent quality of care as the RN guides and educates patients. Goals include having the right patient receive the right care in the right venue at the right time and optimizing the use of Same Day Appointment slots. Additionally, the role will reduce interruptions to the medical staff providing care at the practices.
Position Responsibilities:
- Field incoming calls and performing detailed assessments by phone. Provide guidance and instruction using a decision-support tool and applied nursing judgment. Ensure the patient and/or caregiver understands the guidance.
- Assist the patient in securing appointment(s) as appropriate.
- Document the interaction and outcome of the call in the appropriate platforms.
- Communicate with the patient's Primary Care Practice and/or Specialty about the interaction and outcome.
- Perform outbound calls to patients identified by the Access Center Schedulers or the individual Primary Care Practices to assist the patient with concerns and questions that are clinical in nature.
- Act as a support resource for the other integrated service lines related to handling urgent/emergent patient care questions by utilizing the decision-support tool.
- Provides clinical support to other integrated service lines during low-volume work cycles; i.e., medication questions and refills, follow-up to test results, quality review of documentation, and other assorted duties.
Position Qualifications Required / Experience Required: Experienced RN with at least five years of patient and clinical experience (critical care/emergency department experience preferred).
Required Education: Registered Nurse from an accredited school of professional nursing. BSN preferred.
Training/Certifications/Licensure: Active NJ RN licensure.
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