Job Overview
Starting Salary: $69,433 with Master’s degree
Hours: Shifts are 12 hours; 10:30am-11:30pm
Job Type: Full-time; work every other weekend
Assigned days and/or shifts can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required.
Work Setting: In-person
Location: Corporate Office Azusa with travel
Benefits:
- Paid Time Off
- Tuition Reimbursement
- Holiday Pay
- Pet Insurance
- 403(b) Retirement Plan
- And many more benefits!
Duties and Responsibilities
Family Support and Authorization
- Collaborate with the hospital care team and OneLegacy staff through frequent huddles to ensure the Authorizing Party and family are supported in the most appropriate manner.
- Support the donor family throughout the donation process including any internal or external resources.
- Support the facilitation of hotel, food, and transportation accommodations when applicable.
- Support families in hospitals as assigned, providing bereavement and emotional support, while maintaining oversight of the donation process.
- Support families in OneLegacy transplant recovery facilities.
- Support families in hospital operating room during donation after cardiac death (DCD) surgery.
- Carry a case load and ensure all appropriate documentation and follow-up matters are completed prior to ending responsibility for their case.
- Ensure all assigned families receive a care package, facilitating the distribution of such in person or via mail.
- Maintain inventory of mementos and resources that are to be provided to families as needed.
- Facilitate the communication of pre and/or post OR recovery notification, as assigned.
- Provide telephone support to donor family members (and referral to community resources as needed).
- Proficiently and accurately enter data into Digital Donor.
- Complete Donor Risk Assessment Interview (DRAI) and obtain any follow-up information required.
- When assigned, discuss the elements of authorization with Authorizing Party and/or family members of potential donors.
- When assigned, obtain authorization for donation per UAGA and verify that medical-legal documentation necessary for organ, eye and tissue recovery is completed according to OneLegacy policies and procedures.
- May be required to perform other duties as assigned.
Secondary Job Functions:
- Provide education to hospital staff on the support provided by OneLegacy to grieving families.
- Participate in public education forums as requested.
- Provide educational materials (e.g., placards, phone stickers, newsletters) to appropriate hospital units.
Knowledge, Skills, and Abilities
- Excellent verbal and written communication skills.
- Ability to communicate with tact and diplomacy.
- Superior problem-solving skills.
- Works well under pressure.
- Superior organizational skills and ability to multi-task effectively.
- Strong interpersonal skills.
- Knowledge of cultural diversity and experience working with individuals with varied ethnic and cultural backgrounds.
- Knowledge of Microsoft applications.
- Knowledge of medical terminology and/or experience working in a hospital or clinic environment.
- Experience in a customer service capacity and/or specialized training in customer service.
Job Qualifications
Education: Four (4) year Bachelor’s Degree; Master’s preferred in the behavioral or social sciences or one (1) year applicable OPO (Organ procurement organization) experience. Documented education in grief counseling preferred.
Experience: Customer service; bilingual required.
Certification/License: OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance based on California minimum insurance coverage standards.
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