Job Description - Medical Assistant II (3310550)
The Center for Specialized Services (CSS) includes Concierge Medicine and Executive Health, providing high-touch care to patients. Reporting to the Nurse manager, the Medical Assistant (MA) is an integral member of the patient care team. The MA works alongside providers and other team members to provide superior care and service to patients. The MA is expected to have a global view of the day and patient flow. The MA supports the patient, provider and other care team members to provide patients with a comprehensive and effective visit and completes the tasks of the day as efficiently as possible. The MA will evaluate workflows and collaborate with other team members to innovate and create change to provide the most positive patient experience possible and improve the safety and quality of patient care. MAs from one team may be asked to support other teams as needed and can expect the same support from their colleagues. The Senior Certified Medical Assistant in Primary Care has passed a national certifying exam and is able to administer vaccines.
General Responsibilities:
- Active participation in patient care, performing a variety of tasks within the MA scope of practice, including management of patient flow, rooming, pre-visit preparation, assisting with the patient visit, and post-visit duties.
- Demonstrates critical thinking skills concerning appropriate documentation of allergies, medication updates, immunizations, past medical history, and any other information added to the medical record.
- Demonstrates an understanding of the current and future needs of the patient in both chronic care and health maintenance.
- Overall responsibility for the flow of the provider’s patient care session, including making decisions about adding a patient to the schedule and keeping the provider informed of issues affecting care efficiency.
- Supports patient care and the healthcare team by anticipating administrative functions requiring support.
- May share responsibility with other medical assistants for quality, safety, and laboratory check systems in the clinical environment.
- May share responsibility for monitoring and stocking supplies for the clinical and administrative needs of the practice.
Skills/Abilities:
- A caring and compassionate demeanor, along with active listening skills, empathy, and respect for patients.
- Excellent interpersonal communication skills in person, via telephone, and in writing.
- Energetic and self-motivated, works well independently and as part of a team.
- Excellent problem-solving skills and demonstrates intellectual independence.
- Exceptional organizational and time management skills.
- Flexibility and proven ability to handle multiple tasks.
- Experience with common PC software including Microsoft Office Suite.
- Comfortable in a practice environment that promotes ongoing change.
- Administers vaccines after meeting standards of Immunization competency.
- Responsible for maintaining national certification as outlined by the Medical Assistant’s certifying organization.
- Phlebotomy experience preferred.
Certifications:
- Current Basic CPR certification required.
- MA certification required.
Education:
- Minimum of high school diploma, GED, or equivalent.
- Graduate of an MGH approved Medical Assistant program required.
Experience:
- 6-12 months Medical Assistant Senior Certified experience preferred.
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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