Job Summary: The RN Case Manager functions in a self-directed role with a high degree of autonomy in an expanded clinical role guiding appropriate use of resources for a variety of chronic conditions. RN Case Management Services will have accountability for a designated population defined in conjunction with the clinicians in the medical home, and assists the organization in meeting regulatory service and care needs for these populations. The RN Case Manager works collaboratively as a member of the health care team to deliver high quality health care to patients supporting Kaiser Permanente's mission, vision, and values. The RN Case Manager provides a variety of nursing services both in person, by phone, and via electronic media utilizing nursing process and leadership skills to address acute and chronic needs of Health Plan members and other patients of the Kaiser Permanente Health Care Program. He/she works under the general direction of the designated supervisor and may function in multiple settings within the system, the community, and home to provide support for a high-risk population.
Essential Responsibilities:- Utilize regional population stratification information and processes to identify appropriate members for enrollment into case management in collaboration with clinicians and health care team.
- Independently and proactively complete chart reviews, screening calls, and full assessments related to the anticipated level of care and document findings using standardized approved documentation tools.
- Triage findings from member assessments, identifying needs and issues, engage patients to define a plan of care and appropriate level of self-management and interventions. Determine Level of Care. Communicate findings and actions to involved care providers through succinct summaries that include findings, actions, and further recommendations.
- With the member/family and appropriate KP staff and providers, develop and document a patient-centered care plan that addresses short term goals that are specific, attainable, and measurable.
- Provide care coordination and management services for members with identified needs: Creatively using available and appropriate resources, including KP staff and providers, to support the unique needs of each member; Facilitating access to internal and external services; Monitoring the effectiveness of the interventions; and reinforcing the treatment plan. Advising and coaching patients and families; Succinctly document interventions in KP HealthConnect as needed by other providers to ensure coordination of care and services.
- Strengthen and improve Case Management Services: Establish strong relationships with clinicians and other health care team members. Communicate data on population case managed, utilization, and outcomes. Education of staff/clinicians. Development and distribution of education, tools, and materials for member coordination. Contributing to ongoing process improvement including related procedures, policies, patient support, and documentation tools.
- Act as a liaison between the patient and appropriate care delivery team.
Basic Qualifications:Experience- Within the last eight (8) years a minimum of five (5) years of nursing experience in acute care or ambulatory care/clinic/extended setting including two (2) of those 5 years in a case management/care coordination role.
Education- Graduate of accredited school of nursing.
License, Certification, Registration- This job requires credentials from multiple states. Credentials from the primary work state are required before hire. Additional Credentials from the secondary work state(s) are required post hire.
- Registered Nurse License (Washington) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire.
- Registered Nurse License (Oregon) within 6 months of hire.
- Drivers License (in location where applicable).
- Case Manager Certificate within 18 months of hire from Commission for Case Managers Certification.
- Basic Life Support required at hire.
Additional Requirements:- Knowledge of case management principles.
- Demonstrates clinical nursing and leadership skills.
- Ability to work independently in an unstructured environment with minimal supervision.
- Able to type 20 words per minute.
- Demonstrates effective interpersonal, communication, and problem-solving skills.
- Willingness to learn computerized information systems.
- Demonstrates ability to work within teams and within a dynamic work environment.
- Demonstrates customer-focused service skills.
- Knowledge of community resources for the care of the elderly, and patients with chronic conditions.
- Demonstrated ability to organize, coordinate, and manage care plans. Thorough knowledge of levels of care within outpatient, acute care, and extended care settings.
- Demonstrated ability to work as part of a multidisciplinary team.
- Effective written and verbal communication skills.
- Ability to present reports verbally in a public setting (public speaking).
- Demonstrated data entry skills and ability to use Microsoft Word software.
Preferred Qualifications:- Minimum two (2) years of experience in case management, care coordination, or population care.
- Previous experience with population care/case management, triage, and advice.
- Microsoft Word, Excel, and Health Connect experience.
- Quality management methodology and utilization management experience.
- Case Management Certification.
- Current or future bachelor's degree in nursing or related field.
Notes:
Mon-Sun (Weekends in the future, hours and days are variable)
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