Patient Access Specialist Lead

Novant Health • Mint Hill, NC, United States • $200k - $250k / year • 10h ago

Responsibilities:

Effect ongoing quality, productivity, and efficiency in the department.
Support and assist department leadership in day-to-day operations, including staff assignment and oversight of patient access processes.
Ensure timely and accurate recording of patient demographics, insurance information, patient charges, collections, and scheduling of patient appointments.
Cross-train in multiple administrative support functions.
Deliver the most remarkable patient experience in every dimension, every time.
Foster teamwork, team member engagement, and community involvement.
Commit to leveraging diversity and inclusion in support of quality care.
Foster a safe patient environment driven by the principles of 'First Do No Harm'.

Qualifications:

Education: High School Diploma or GED required; 2 Year/Associates Degree in business or related field preferred.
Experience: Minimum 1 year experience in patient access, registration, billing, cash collections, insurance, or related experience in a medical environment. Experience with patient placement, financial counseling, Main Admitting, Emergency Department preferred.
1 year of experience with the ability to successfully complete generic and department-specific competency assessments preferred.
Licensure/Certification: Novant Health revenue cycle university program completed preferred. Related leadership level professional organization certification including but not limited to NAHAM CHAM preferred.
Additional Skills Required: Knowledge of insurance, billing, and related regulatory/governing standards; proficiency in Microsoft Office, registration software, and various other computer applications; ability to develop learning plans, give and receive feedback, and coach and counsel staff; skills in staffing, scheduling, customer feedback, delegation, team building, decision making, conflict management, and change management; verbal and written communication skills sensitive to diverse age groups, cultures, and educational levels; ability to drive/travel to multiple locations as needed; ability to lead a group and ensure compliance with policies and procedures; identify continuous improvement opportunities.

Job Location: NC-Mint Hill

Job Opening ID: 39808

Facility: MTH - Mint Hill Medical Center

Work Schedule Details: Monday-Friday 6:00pm - 2:30am and rotating weekend leader on-call

#J-18808-Ljbffr