Novant Health Patient Access Specialist Lead - Mint Hill, North Carolina
Responsibilities:
- Effect ongoing quality, productivity, and efficiency in the department.
- Support and assist department leadership in day-to-day operations, including staff assignment and oversight of patient access processes.
- Ensure timely and accurate recording of patient demographics, insurance information, patient charges, collections, and scheduling of patient appointments.
- Cross-train in multiple administrative support functions.
- Deliver the most remarkable patient experience in every dimension, every time.
- Foster teamwork, team member engagement, and community involvement.
- Commit to leveraging diversity and inclusion in support of quality care.
- Foster a safe patient environment driven by the principles of 'First Do No Harm'.
Qualifications:
- Education: High School Diploma or GED required; 2 Year/Associates Degree in business or related field preferred.
- Experience: Minimum 1 year experience in patient access, registration, billing, cash collections, insurance, or related experience in a medical environment. Experience with patient placement, financial counseling, Main Admitting, Emergency Department preferred.
- 1 year of experience with the ability to successfully complete generic and department-specific competency assessments preferred.
- Licensure/Certification: Novant Health revenue cycle university program completed preferred. Related leadership level professional organization certification including but not limited to NAHAM CHAM preferred.
- Additional Skills Required: Knowledge of insurance, billing, and related regulatory/governing standards; proficiency in Microsoft Office, registration software, and various other computer applications; ability to develop learning plans, give and receive feedback, and coach and counsel staff; skills in staffing, scheduling, customer feedback, delegation, team building, decision making, conflict management, and change management; verbal and written communication skills sensitive to diverse age groups, cultures, and educational levels; ability to drive/travel to multiple locations as needed; ability to lead a group and ensure compliance with policies and procedures; identify continuous improvement opportunities.
Job Location: NC-Mint Hill
Job Opening ID: 39808
Facility: MTH - Mint Hill Medical Center
Work Schedule Details: Monday-Friday 6:00pm - 2:30am and rotating weekend leader on-call
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